Himanshu Sharma

DevOps Engineer

New Delhi, Delhi, India9 yrs 5 mos experience

Highly Stable

Key Highlights

Over 9 years of experience in IT Security.
Certified Engineer in Thales PayShield HSM & Luna HSM.
Active volunteer and motivational speaker for persons with disabilities.

Stackforce AI infers this person is a Cybersecurity expert with a focus on Payment Systems and Hardware Security Modules.

Contact

Skills

Core Skills

CryptographyPayment Card Industry Data Security Standard (pci Dss)

Other Skills

payShieldHardware Security ModulePublic Key CryptographyEscalations ManagementStakeholder ManagementTeam BuildingEncryptionLUNA EFT 2WiresharkLinuxCybersecurityNetworkingPublic KeyPKICentOS

About

With over 9 years of experience in the dynamic field of IT Security, I've embraced diverse approaches, leveraging my unique perspective as a differently abled individual. My journey has been enriched by 10 months of immersive internship experiences across varied industries, including Electronics, ISP (Internet Service Provider), and e-commerce. Driven by a passion for making a meaningful difference, I've found fulfilment in serving as a Spokes for an NGO, where I have the privilege of guiding individuals towards fulfilling career paths, understanding that our professional endeavours shape a significant part of our lives. Beyond the confines of the workplace, I'm deeply committed to giving back to my community as an active volunteer, trainer, and Motivational Speaker with EFICOR, empowering persons with disabilities to find purpose and livelihood. In the realm of creativity, I explore the depths of expression as a Rookie writer, lyricist, and poet, continually seeking out uncharted territories both in literature and in life. Music also holds a special place in my heart, with leisure moments often filled with the soulful melodies of my guitar. And when the call of adventure beckons, you'll find me embarking on weekend bike rides, embracing the freedom of the open road as I explore the wonders of the world around me.

Experience

9 yrs 5 mos

Total Experience

1 yr 6 mos

Average Tenure

0 mo

Current Experience

Thales cybersecurity products

Technical Lead - Client Services

Jun 2026 – Present · 0 mo · Noida · Hybrid

Deliver end-to-end support for SafeNet Luna EFT Payment HSM, PayShield 9K/10K, PayShield Monitor, payShield Manager, and PayShield Trusted Management Device (TMD) within retail payment processing environments.
Troubleshoot and resolve complex customer issues using strong expertise in cryptography and SafeNet/Gemalto/Thales product suite, including in-depth analysis of system, audit, and error logs.
Act as the primary customer interface, ensuring clear communication, timely updates, and effective feedback channels to support product enhancements.
Develop and maintain knowledge base articles, documenting solutions and workarounds for known issues, and guide Crypto-Management support teams on implementation.
Collaborate closely with cross-functional stakeholders to ensure alignment with business objectives and deliver customer-centric solutions.
Manage and resolve escalated and high-priority incidents, ensuring minimal service disruption and maintaining customer satisfaction.

payShieldHardware Security ModuleCryptographyPublic Key CryptographyPayment Card Industry Data Security Standard (PCI DSS)Escalations Management+1

Thales digital identity and security

2 roles

Senior Engineer - Client Services

Promoted

Jun 2024 – Jun 2026 · 2 yrs · Noida, Uttar Pradesh, India

Provided comprehensive support for SafeNet Luna EFT Payment HSM, PayShield 9K/10K, PayShield Monitor, PayShield Manager, and PayShield Trusted Management Device (TMD), integral components within retail payment system processing environments.
Expertly diagnosed and resolved customer issues utilizing extensive knowledge of SafeNet/Gemalto products and cryptography, adeptly interpreting logs and error messages.
Acted as the primary liaison between the company and customers, facilitating seamless communication and feedback channels to drive product development and enhancement.
Developed and meticulously documented solutions and workarounds for known issues in our knowledge base, offering guidance to the Crypto-Management support team on effective implementation.

PayShieldCryptographyHardware Security ModulePayment Card Industry Data Security Standard (PCI DSS)Team Building

Client Services Engineer III

Nov 2022 – Jun 2024 · 1 yr 7 mos · Noida, Uttar Pradesh, India

Supporting products SafeNet Luna EFT Payment HSM, PayShield 9K/10K, PayShield Monitor, PayShield Manager, and PayShield Trusted Management Device (TMD) which is a network-attached Hardware Security Module (HSM) designed for retail payment system processing environment.
Troubleshooting customer issues using knowledge of SafeNet/Gemalto products and cryptography by interpreting logs and error messages.
Serving as primary support liaison between the company and the customer. Also taking customer feedback on product development by frequent client communications
Develop and document (in our knowledge base) solutions and workarounds to known problems and advise the Crypto-Management support team on how to apply the solution or workarounds to known issues

payShieldPayment Card Industry Data Security Standard (PCI DSS)EncryptionLUNA EFT 2CryptographyHardware Security Module+1

Intellect support services private limited

Client Service Engineer

Aug 2021 – Nov 2022 · 1 yr 3 mos · Noida, Uttar Pradesh, India · On-site

Supporting products SafeNet Luna EFT Payment HSM, PayShield 9K/10K, PayShield Monitor, PayShield Manager, PayShield Trusted Management Device (TMD) which is a network-attached Hardware Security Module (HSM) designed for retail payment system processing environment.
Troubleshooting customer issues using knowledge of SafeNet/Gemalto products and cryptography by interpreting logs and error messages.
Serving as primary support liaison between the company and the customer. Also taking customer feedback to product development by frequent client communications
Develop and document (in our knowledge base) solutions and workarounds to known problems and advise
the Crypto-Management support team on how to apply the solution or workarounds to known issues

Encryption

Abhidi solution

Senior Talent Acquisition Specialist

Oct 2020 – Aug 2021 · 10 mos · Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Talent Acquisition Specialist at Abhidi :
Sourcing candidates on relevant job openings for our clients from various job portals.
Conducting the first Screening Interview with the sourced candidates.

Eteam

2 roles

Team Lead Recruitment

Apr 2020 – Oct 2020 · 6 mos · Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Senior Technical Recruiter (APAC)

Jan 2019 – Oct 2020 · 1 yr 9 mos · Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Senior Technical Recruiter
Leveraging on Job Portals & Social Media to penetrate IT professional network regionally.
Managing recruitment initiatives for clients in Malaysia, Singapore, Philippine, Hong Kong & Indonesia
Individual Contributor for entire recruitment life cycle including making recruiting strategy and recruiting cost analysis, sourcing, screening and on-boarding candidates.

Abhidi solution

Talent Acquisition Executive

Dec 2017 – Nov 2018 · 11 mos · Kuala Lumpur, Malaysia

Talent Acquisition Executive
Leveraging on Job Portals & Social Media to penetrate IT professional network regionally.
Managing recruitment initiatives for clients in Malaysia, Singapore, Philippine, Hong Kong & Indonesia.

Irtish consulting

IT Recruiter

Nov 2016 – Dec 2017 · 1 yr 1 mo · Singapore

Leveraging on Job Portals & Social Media to penetrate IT professional network regionally.
Managing recruitment initiatives for clients in Malaysia, Singapore, Philippine, Hong Kong & Indonesia.
Creating Database & Database Management
Maintaining ATS (Bullhorn, ZOHO), Excel sheets of Candidate’s database
Daily, Weekly and Monthly status reports