Shakeel Ahmed

CEO

Mumbai, Maharashtra, India11 yrs 5 mos experience

Highly Stable

Key Highlights

Proven track record in logistics and operations management.
Expert in client management and escalation resolution.
Awarded 'Best Driver Support' for exceptional performance.

Stackforce AI infers this person is a Logistics and Operations Management professional with a strong focus on client relations.

Contact

Skills

Core Skills

Operations ManagementClient ManagementLogistics ManagementCustomer Service

Other Skills

CTQ/CTP targetsplanning of scalable processesclient queriesescalations managementlogistics operationsKPI managementinternal auditsprocess reviewshiring and onboardingManage client expectationsCompliance AuditingCustomer Escalation ManagementFleet OperationsDelivery OperationsBusiness Systems

About

I am hardworking person looking for the job in a marketing field,would love to learn and explore in each and every aspect of marketing.

Experience

11 yrs 5 mos

Total Experience

5 yrs 6 mos

Average Tenure

5 mos

Current Experience

Flipkart internet pvt ltd

DS Lead

Jan 2026 – Present · 5 mos · Mumbai, Maharashtra, India

Zomato

2 roles

Operations Lead

Jun 2023 – Jan 2026 · 2 yrs 7 mos

Defined CTQ/CTP targets; supported planning of scalable processes. Handled central-level mail escalations and delivery partner communication. Managed client queries and escalations, ensuring timely resolution.

CTQ/CTP targetsplanning of scalable processesclient queriesescalations managementOperations ManagementClient Management

Fleet Operations Manager

May 2018 – Jun 2023 · 5 yrs 1 mo

Directed daily logistics operations, including CPS and on-ground activities. Coordinated with delivery partners to gather feedback and optimize operations. Led initiatives to meet KPIs and quality metrics; received 'Best Driver Support' award. Conducted internal audits and process reviews to ensure compliance. Supported hiring and onboarding of new delivery partners.

logistics operationsKPI managementinternal auditsprocess reviewshiring and onboardingLogistics Management+1