Jun 2012 – Mar 2015 · 2 yrs 9 mos · Mumbai Metropolitan Region

• Lead and supervise a team of 100+ hourly associates in outbound operations within the Fulfillment Center.
• Responsible for the overall safety, quality and performance and customer experience of the shift.
• Carry out supervisory responsibilities in accordance with the organization’s policies and procedures.
• Strategic planning and forecasting; appraise performance; reward and discipline employees; resolve problems; and address staffing needs.
• Mentor, train and develop teammates for career progression and learning
• Develop and share best practices across the shifts and network.

Jul 2009 – Jun 2012 · 2 yrs 11 mos · Mumbai Metropolitan Region

• Vendor Development and Network Expansion :
• Introducing new logistics partners on board based on the load, new area expansion.
• Scheduling and implementing the delivery Network expansion at West Zone.
• Service Performance & Revenue:
• Keeping a close tab on Logistic Partners to maintain the lesser delivery lead time
• With close coordination with call center and DSP’s to maintaining the higher delivery conversion ratio.
• Keeping the minimum lead time for returns to avoid the inventory bloc and pilferage.
• Resolving Service requests like delivery, and exchange and Refund related service requests with in 48 Hrs.
• Administration:
• Budgeting the operational expenses and consumables, managing them within the budgets.
• DC Assets Management.
• Process Setup & Training:
• Reviewing Operational and Delivery process, suggesting necessary changes to HOD.
• Supporting IT team to customize the ERP based on Operational and Logistical Requirements.
• Training and briefing the team and Partners on any new process and changes.

Mar 2008 – Jul 2009 · 1 yr 4 mos · Mumbai Area, India

• Ensuring the SOP’s / WH processes are been followed rigorously.
• Managing the performance of own as well as 3PL team.
• Intact monitoring on the Inbound process to ensure that the business norms of following the MBQ’s as well as the JIT (Vendor scheduling) been followed.
• Ensuring the stocks are been allocated at correct locations, by closely monitoring the stock movement analysis.
• Space management with strict cutoffs on nonmoving stocks MBQ.
• Having an intact co-ordination with the replenishment/merchandising team for movement of dead/slow moving products, for having proper liquidations (RTV).
• Ensuring system generated pick lists are been getting generated on time & hence having intact control on the picking activity to achieve the targeted fill rates.
• Intact track on the picking efficiency, by recording a proper downtime. Timely training to the team, for enhancing on the picking efficiency.
• Total control on Outbound & Logistics planning (Load distribution management to different transporters).
• Floating Daily/Weekly and Monthly MIS reports to concerned as per schedule.
• Ensuring timely training been imparted to own as well as 3 PL key team members, to have efficient executions.
• Excellent knack & full control over the entire DC operations and ERP.

Sep 2005 – Mar 2008 · 2 yrs 6 mos · Daman, UT.

• Handled National Distribution profile from Central Distribution Center - Daman.
• Responsible for all Provogue outlets/NCS and MBO distribution.

Nov 2003 – Aug 2005 · 1 yr 9 mos · Mumbai Metropolitan Region

• Account Handled M/S BIG BAZAAR (PRIL).Responsible for the distribution of merchandise to all the BIG Bazaar’s and FOOD Bazaar’s, which are located in Mumbai and Nasik.

Feb 1999 – Nov 2003 · 4 yrs 9 mos · Pune/Pimpri-Chinchwad Area

• Logistics depot operations Supervisor in TCIL.