Steve Stocking

Customer Success Manager

Hyderabad, Telangana, India9 yrs 1 mo experience
Most Likely To SwitchHighly Stable

Key Highlights

  • Strong background in customer relationship management.
  • Experience in data analysis to enhance customer satisfaction.
  • Proficient in marketing and operations management.
Stackforce AI infers this person is a Marketing and Operations professional with a focus on customer engagement and satisfaction.

Contact

Skills

Core Skills

Customer Relationship ManagementData Analysis

Other Skills

Client RelationshipsCustomer EngagementIssue ResolutionOperations ManagementDirect SalesSalesCommunicationReal EstateMarketingMicrosoft ExcelTally ERPLeadershipTime ManagementTeam LeadershipMicrosoft Office

About

To secure a position in a well-established organization that will lead to a long lasting relationship in the field of Marketing and enable myself to use my skills and abilities to achieve organizational goals so that I can be a dynamic asset to the organization.

Experience

9 yrs 1 mo
Total Experience
2 yrs 3 mos
Average Tenure
4 yrs 5 mos
Current Experience

First advantage

Customer Success Analyst

Jan 2022Present · 4 yrs 5 mos · Mumbai, Maharashtra, India

  • Handling client relationships, customer engagement, onboarding support, data analysis, and issue resolution to improve customer satisfaction and retention.
Customer Relationship ManagementData AnalysisClient RelationshipsCustomer EngagementIssue Resolution

Netflix

Business Operations

Mar 2019Dec 2021 · 2 yrs 9 mos · Mumbai Metropolitan Region

Puravankara

Operations Executive

Apr 2017Oct 2018 · 1 yr 6 mos · Greater Hyderabad Area · On-site

Just dial limited

Ambassador

Nov 2016Apr 2017 · 5 mos · Greater Hyderabad Area

Royal enfield

Sales Executive

Jul 2016Aug 2016 · 1 mo · Hyderabad, India

  • Project title 2: Customer satisfaction towards Royal Enfield.
  • Project Duration: 30 days (5th July16 to 5th August16)
  • Company: Royal Enfield
  • Job Role: CRM

Bennett coleman and co. ltd. (times group)

Direct Sales Executive

May 2016Jul 2016 · 2 mos · Hyderabad, India

  • Project title 1: Digital Media Marketing vs. Traditional Media Marketing.
  • Project Duration: 60 days (1st May16 to 30th Jun16)
  • Company: The Times of India.
  • Job Role: CRM

Education

Institute of Computers and Business Management

Master of Business Administration (M.B.A.) — Marketing & Operations

Jan 2015Jan 2017

Bachelor of Commerce (B.Com.) — Marketing

Jan 2012Jan 2015

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