Apr 2023 – Jan 2026 · 2 yrs 9 mos

• Led and mentored a multi-level team of Team Lead, Project Manager, and individual contributors across the Gurgaon Catalog function, providing structured feedback, performance coaching, and career development support.
• Owned hiring and workforce planning decisions for the Gurgaon Catalog team, including critical calls on team expansion and restructuring.
• Identified workflow inefficiencies and led process improvement initiatives that increased team productivity and brought clarity to priorities and goals by 70%.
• Managed end-to-end project planning across the catalog function; setting milestones, assigning ownership, building communication plans, and tracking delivery against timelines.
• Represented the Gurgaon Catalog team at India-wide and global leadership forums, presenting data-driven insights and acting as the primary liaison between the team and senior leadership.
• Developed and executed department-level strategic plans in alignment with global goals, translating senior leadership expectations into actionable team-level targets.

Aug 2018 – Apr 2023 · 4 yrs 8 mos

• Built catalog operations teams from scratch in Gurgaon, responsible for delivering strategic projects across all four Gartner Digital Markets websites: Capterra, GetApp, Software Advice, and UpCity.
• Managed full project lifecycle; from defining vision and objectives to tracking milestones, quality standards, and delivery across multiple concurrent workstreams.
• Established quality management frameworks including SOPs, activity norms, and reporting standards to ensure consistent, high-quality catalog output.
• Led vendor and contractor management including contract creation, execution, and performance analysis to maximize operational efficiency and reduce financial risk.
• Built and maintained publishing volume and team productivity dashboards for senior leadership review.
• Managed stakeholder expectations across internal and external partners, including international stakeholders across the US, Philippines, and India.

Jun 2013 – Jul 2018 · 5 yrs 1 mo

• Oversaw digital content and web operations for 25+ websites, ensuring consistent quality standards and operational SLAs.
• Hired, managed, and developed a team of engineers to meet production goals, maintaining 100% team retention.
• Led the launch of content hubs across 40+ websites — creating 900+ content pages within a 6-week deadline — and oversaw the launch of 3 new websites from India.
• Designed and delivered onboarding programs to bring new hires up to speed within 6 weeks.
• Built and maintained publishing volume, team productivity, and program volume dashboards to support leadership reporting.

Sep 2009 – May 2013 · 3 yrs 8 mos

• Managed multiple concurrent digital publishing projects, coordinating with stakeholders on objectives, timelines, and tools.
• Handled team onboarding, work allocation, and performance feedback for direct and extended team members.
• Led quality assurance efforts, reviewing 30–40 web pages daily and setting quality benchmarks aligned with stakeholder expectations.

Feb 2007 – Aug 2009 · 2 yrs 6 mos

• Designed, created, and maintained online resource centers, tools libraries, and web-based products.
• Ran data analysis for web management dashboards and performed ad hoc analyses to identify service improvements.
• Provided troubleshooting support for web access issues and performed web operations duties.

Mar 2006 – Jun 2006 · 3 mos · Gurgaon

• Created page layouts and artwork using Adobe InDesign, Illustrator, Photoshop, and Deltagraph, and prepared print-ready files for vendor production.
• Maintained high quality standards through self-proofing, blueline reviews, and strict adherence to brand style guides.
• Built and managed client relationships, ensuring deliverables met expectations and were completed on time.

Aug 2002 – Dec 2005 · 3 yrs 4 mos · Delhi

• Managed a team of 10+ teachers and designers delivering IT and web design education to refugee communities.
• Designed curriculum, provided career counseling, and led community engagement initiatives to support livelihood development.

Apr 1999 – Apr 2001 · 2 yrs · Delhi

• Designed and developed websites and e-commerce platforms using HTML, jQuery, ASPX, and SQL.
• Trained students on industry-standard web design tools including HTML, Dreamweaver, jQuery, ASPX, Flash, and Photoshop.