Sep 2025 – Present · 9 mos · On-site

• I specialize in helping customers leverage the combined power of Tableau Next, Salesforce Data Cloud, and Agentforce to deliver next-generation analytics experiences. My role centres on troubleshooting complex issues across data visualization, dashboard performance, integrations, and embedded analytics, while ensuring seamless connectivity with Data Cloud for unified customer data and Agentforce for AI-driven insights. By bridging Tableau with Salesforce’s ecosystem, I enable customers to real-time, intelligent decision-making at scale.
• I work closely with enterprise customers to optimize data pipelines, security models, and cross-cloud integrations, expertise in SQL, APIs, and data modelling to solve technical challenges and improve performance. I also collaborate with Product and Engineering teams to escalate high-priority issues, contribute to root-cause analysis, and provide actionable feedback for product enhancements. With hands-on experience across Tableau Server/Online, Data Cloud connectors, and Agentforce-powered solutions, I focus on ensuring customers maximise the value of their analytics investments through proactive guidance and technical excellence.

Aug 2024 – Sep 2025 · 1 yr 1 mo · On-site

• I specialise in maintaining platform reliability through advanced monitoring, diagnostics, and performance optimization. I focus on debugging concurrent Apex execution conflicts, row lock errors, deadlocks, and Platform Events delivery challenges using event monitoring, execution logs, Splunk, and custom diagnostic frameworks. I also design and implement proactive monitoring dashboards, automation scripts, and alerting systems that enable early anomaly detection and prevent large-scale customer impact. Leveraging my Salesforce development and configuration expertise, I build scalable monitoring solutions, optimize system settings, and fine-tune transaction handling for enterprise customers.
• Beyond technical execution, I analyze telemetry data to identify patterns, define best practices for record locking and transaction management, and collaborate closely with Core Engineering teams to drive platform stability improvements. I also mentor junior engineers, contribute to knowledge sharing through internal playbooks, and provide proactive guidance to customers to strengthen adoption and minimize risks.

May 2022 – Aug 2024 · 2 yrs 3 mos · On-site

• I focus on ensuring platform reliability and customer success by proactively detecting, analysing, and mitigating potential issues before they impact users. My expertise lies in debugging complex Salesforce's Customizational and Configurational problems such as Concurrent Apex execution, Row Lock conflicts, and Platform Events delivery challenges, using advanced diagnostic tools, event monitoring, and log analysis. I design and optimize proactive health dashboards, build monitoring strategies across multiple Salesforce clouds, and collaborate closely with Customer Success, Support, and Engineering teams to drive early intervention and faster resolution of critical cases. Leveraging my Salesforce developer and configuration skills, I create scalable solutions, implement automation, and fine-tune system configurations to enhance monitoring efficiency and platform performance.
• Alongside resolving issues, I provide best practice guidance to enterprise customers, mentor junior engineers, and contribute to knowledge sharing through internal playbooks.