Ramkumar Sampath

Intern

Chennai, Tamil Nadu, India2 yrs 4 mos experience

Key Highlights

  • Top 5% in Electrical Engineering with 9.07 CGPA
  • Led EV infrastructure rollout across 30+ sites
  • 5x National Case Winner in competitive events
Stackforce AI infers this person is a skilled operations manager with a focus on automotive and energy sectors.

Contact

Skills

Core Skills

Service Operations ManagementCustomer SatisfactionEv Infrastructure ManagementProcurement Management

Other Skills

Customer Engagement IndexNet Promoter ScoreQlikViewQlik SenseMSIL Dealer Management SystemSAP MMSAP PMProject ManagementInventory Management

About

From a young age, I have been driven by curiosity and discipline, consistently ranked first in class from I to X and awarded Academic Topper award. That foundation of excellence carried into my B.E. in Electrical & Electronics Engineering, where I graduated with a CGPA of 9.07 (Top 5% of my department). Alongside academics, I took part in research projects, internships, and workshops that gave me hands-on exposure to applying theory in real-world scenarios. My professional journey has been equally diverse and rewarding. At Adani Group, I led EV charging infrastructure rollouts across 30+ sites, managed SAP MM & PM modules for procurement and preventive maintenance, and drove cost and timeline optimizations while embedding Lean and Six Sigma practices. This experience earned me awards for Best Operations Excellence, Safety Champion, and Employee of the Month. Later, at Maruti Suzuki, I managed territory service operations, ensuring vendor performance, customer satisfaction, and operational efficiency in one of India’s most competitive automobile markets. I also gained strong grounding in thermal power plant maintenance planning, where I focused on reliability, efficiency, and preventive systems. Today, I am pursuing my MBA in Operations Management (2025–2027) at Symbiosis, building on my experiences to specialize in operations strategy, supply chain transformation, and management consulting. My aspiration is to bridge technology, sustainability, and operational excellence to create meaningful impact in industries undergoing transformation.

Experience

2 yrs 4 mos
Total Experience
9 mos
Average Tenure
--
Current Experience

Jubilant foodworks ltd.

Summer Intern

Apr 2026Present · 2 mos · Noida

Maruti suzuki india limited

Territory Service Manager

Oct 2024Apr 2025 · 6 mos · Madurai, Tamil Nadu, India

  • Managed dealer performance across Service Load Growth, Customer Engagement Index, and profitability metrics.
  • Oversaw end-to-end service operations with consistently high Customer Engagement Index (CEI) and Net Promoter Score (NPS).
  • Optimized spare parts inventory, maintaining over 95% availability rate.
  • Analyzed customer feedback using QlikView & Qlik Sense to drive service improvements.
  • Coordinated regional service load across dealerships to ensure consistent business growth.
  • Led recruitment, training, and performance management for staff across 3 dealers and 16 workshops.
  • Conducted market analysis and customer engagement activities to improve retention and market share.
  • Ensured timely complaint resolution and implemented process improvements to reduce issues.
  • Achieved daily service targets through effective team leadership and workshop management.
  • Implemented upgradations in MSIL Dealer Management System for real-time tracking and service forecasting.
  • Ensured OEM compliance by coordinating service campaigns and warranty guidelines.
  • Organized MSIL Service Skill Contests to upskill service personnel.
  • Rolled out initiatives like MSP, loyalty programs, and extended warranty campaigns to boost footfall.
  • Set up Bodyshop and Express Service units to enhance capacity and convenience.
  • Contributed to top-quartile performance in Mystery Service Audits.
Customer Engagement IndexNet Promoter ScoreQlikViewQlik SenseMSIL Dealer Management SystemService Operations Management+1

Adani totalenergies e-mobility limited

Assistant Manager

Dec 2023Oct 2024 · 10 mos · Ahmedabad, Gujarat, India

  • Successfully implemented 100 EV charging stations and 3,000+ charging points, contributing to large-scale EV adoption.
  • Managed inventory of AC/DC chargers, electrical panels, and supporting materials for EV charging infrastructure projects.
  • Executed purchase request creation for materials and services using SAP, ensuring procurement efficiency and alignment with project needs.
  • Led cash flow planning and resolved Capex and Opex budget requirements, optimizing financial resource allocation.
  • Facilitated asset capitalisation through SAP Work Breakdown Structure (WBS), ensuring accurate financial tracking and compliance.
  • Coordinated with cross-functional teams and vendors to ensure smooth execution across all phases of project management.
SAP MMSAP PMProject ManagementInventory ManagementEV Infrastructure ManagementProcurement Management

Adani power

3 roles

Assistant Manager

Apr 2023Nov 2023 · 7 mos

Senior Engineer

Feb 2023Mar 2023 · 1 mo

Graduate Engineer Trainee

Aug 2022Jan 2023 · 5 mos

Education

Symbiosis Institute of Operations Management - SIOM

Master of Business Administration - MBA — Operations management

Jun 2025Apr 2027

Asian Institute of Technology

Global Immersion Program — Digital Business Administration

Sep 2025Sep 2025

St. Joseph's College Of Engineering

Bachelor of Engineering - BE — Electrical and Electronics Engineering

Aug 2018Jun 2022

Zion Matriculation Higher Secondary School

HSC

Jan 2017Jan 2018

Gurukulam Matriculation Higher Secondary School

SSLC

Jan 2015Jan 2016

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