Jul 2024 – Sep 2025 · 1 yr 2 mos · Bengaluru, Karnataka, India · Hybrid

• Global Infrastructure Monitoring: Proficiently monitor and maintain the uptime and availability of Catchpoint’s global infrastructure across multiple third-party data centers and cloud providers (AWS, Azure, GCP), ensuring optimal performance and reliability for critical applications.
• Incident Lifecycle Management: Manage the entire incident lifecycle, from initial registration to resolution, while adhering to SLAs. Collaborate closely with support teams to troubleshoot and escalate issues as needed, ensuring timely and effective solutions that minimize downtime.

Jan 2024 – Jun 2024 · 5 mos · Pune, Maharashtra, India · On-site

• Research and Analysis: Conducted in-depth research and analysis on Hyper-Converged Infrastructure and virtualization technologies, including virtual machines (VMs). Explored their applications in modern IT infrastructure and assessed their impact on system reliability, scalability, and performance.
• Performance Assessment: Evaluated the benefits and challenges of implementing hyper-converged solutions in various organizational settings, contributing to informed decision-making regarding infrastructure investments.
• Troubleshooting and Problem Solving: Performed extensive lab work to troubleshoot issues across all levels (L1, L2, L3) in Nutanix AHV and ESXi hypervisors. Utilized comprehensive problem-solving methodologies to identify root causes, implement effective solutions, and enhance system stability.
• Documentation and Reporting: Developed detailed documentation of findings and solutions, enabling knowledge sharing with team members and improving the efficiency of future troubleshooting efforts.
• Collaboration and Communication: Collaborated with cross-functional teams to provide insights on virtualization strategies, contributing to the overall success of infrastructure projects and fostering a culture of continuous improvement.

Jun 2023 – Jun 2023 · 0 mo · Bhubaneshwar, Odisha, India · Remote

• Business Essential Skills Development: Gained foundational business skills through hands-on experience, enhancing my understanding of organizational dynamics and strategic decision-making processes.
• Effective Communication: Developed strong communication skills, facilitating clear and effective collaboration with team members and stakeholders to drive project success.
• Product and App Design: Engaged in product and app design, contributing to the development of user-centric solutions. Participated in brainstorming sessions and design reviews to refine concepts and improve overall usability.
• Cross-Functional Collaboration: Collaborated with diverse teams, integrating feedback from various stakeholders to ensure alignment with business goals and user needs.
• Project Management Exposure: Gained exposure to project management practices, assisting in the coordination of design projects from concept to execution while meeting deadlines and quality standards.

Feb 2023 – Apr 2023 · 2 mos · Bhubaneswar, Odisha, India · Remote

• API Development: Designed and developed robust API endpoints using Django, facilitating seamless integration with front-end applications. Implemented best practices for RESTful architecture to ensure efficient data retrieval, manipulation, and high security standards.
• Front-End Development: Collaborated on creating user-friendly interfaces, translating design specifications into functional components using React. Focused on developing responsive and visually appealing web applications, ensuring a cohesive user experience by integrating backend services with intuitive front-end designs.