Jul 2017 – Dec 2019 · 2 yrs 5 mos · Noida · On-site

• Shaped enterprise-wide quality vision and long-term strategy across business units, strengthening product operations and improving delivery predictability by ~40%
• Drove large-scale QA transformation initiatives, scaling automation adoption to 90%+ and accelerating product launch readiness while reducing regression cycles by ~50%
• Established governance, metrics frameworks, and release readiness models, minimizing defect leakage by ~45% and supporting investment analysis for quality initiatives
• Advised engineering and product leadership on risk, scalability, and investment advisory, influencing roadmap and release decisions
• Championed CI/CD quality engineering practices, embedding automated validation and accelerating release velocity across programs
• Enabled organization-wide capability through technical training, knowledge sharing, and strong written, visual, and presentation skills, driving alignment and executive communication

Apr 2011 – Jun 2017 · 6 yrs 2 mos · Noida · On-site

• Architected enterprise QA strategy across multiple product portfolios, strengthening quality standards, service delivery, and release predictability by ~40%
• Spearheaded automation frameworks and CI/CD quality gates, scaling coverage to 90%+ and reducing validation cycles by ~50% while managing operational risk
• Established org-wide QA governance, mentorship, and review models, enabling consistent execution across product lines and supporting product mix scalability
• Influenced product and platform architecture through strong business analysis and product management alignment, reducing defect escape rates by ~45%
• Partnered with senior leadership and external stakeholders, driving strategic alliances, partner management, and aligning quality investments with roadmap priorities
• Championed data-driven metrics and investment portfolio management, strengthening delivery outcomes and enabling clear insights through written, verbal, and visual communication

Aug 2009 – Mar 2011 · 1 yr 7 mos · Noida · On-site

• Directed QA strategy, test planning, and effort estimation across multiple projects, driving plan implementation and improving delivery predictability by ~30%
• Led Selenium-based automation and scalable test scripts, expanding coverage to 80%+ and reducing regression cycles by ~40%
• Mentored teams through user training and best practices, reinforcing quality standards and strengthening delivery consistency
• Improved release quality by minimizing defect leakage by ~35%, ensuring alignment with enterprise quality benchmarks
• Partnered with product, engineering, and business stakeholders, enabling software product management, project coordination, and strategic alignment
• Supported product and program launches through effective written, verbal, and visual communication, ensuring clarity across cross-functional teams

Nov 2008 – Aug 2009 · 9 mos · Noida · On-site

• Planned testing efforts and estimated LOE, aligning timelines with effective resource allocation and strategic thinking, improving utilization by ~25%
• Standardized Selenium automation suites and scripts, reducing manual effort by ~40% and supporting scalable software product management practices
• Delivered training and professional mentoring, facilitating knowledge sharing and strengthening team capability through structured sessions
• Elevated test coverage to ~95% and minimized defect leakage by ~30%, enabling consistent progress tracking and quality visibility across releases
• Coordinated with cross-functional teams, supporting product design specifications, progress monitoring, and aligned execution of testing goals
• Implemented version-controlled repositories and enhanced automation workflows, improving agility, while strengthening written and visual communication for reporting and insights

Nov 2006 – Oct 2008 · 1 yr 11 mos · Noida · On-site

• Defined and maintained functional test plans, aligning scope, project initiation, and objectives, achieving ~95% requirement coverage
• Designed test strategies and estimated LOE, optimizing workflows and improving project management accuracy by ~30%
• Reviewed test cases and reports, strengthening quality standards aligned with total quality management principles
• Executed test scenarios in Quality Center, validating user interface (UI) and user experience (UX), reducing production leakage by ~35%
• Introduced automation within development frameworks, supporting product development and cutting manual effort by ~40%
• Delivered reports and insights through strong written communication and presentation skills, enabling better stakeholder decisions

Aug 2005 – Feb 2006 · 6 mos · Noida · On-site

• Executed comprehensive test scenarios and test cases aligned with functional requirements, achieving 90–95% coverage across key modules using strong quantitative analytics and practical problem-solving
• Ensured adherence to QA standards and best practices, optimizing process flow and demonstrating strong time management across release cycles
• Logged, tracked, and prioritized defects in Bugzilla, enabling efficient coordination and shortening resolution cycles by ~25%
• Delivered test reports and insights with clear visual communication and presentation skills, supporting product readiness and release decisions
• Documented practices and supported onboarding and training and development, promoting knowledge sharing and team capability growth

Nov 2002 – Feb 2005 · 2 yrs 3 mos · Greater Delhi Area · On-site

• Structured and managed storyboard content within a CMS, reducing content retrieval time by ~30% and improving workflow efficiency.
• Implemented dynamic UI components using JavaScript, HTML/DHTML, and CSS, enhancing page responsiveness and usability.
• Built web crawlers to automate marketing data extraction, accelerating analysis cycles by ~40%.
• Automated repetitive tasks using macros, reducing manual effort by ~35% and improving team productivity.