Aug 2025 – Feb 2026 · 6 mos · Noida · On-site

• 🖥️ L1/L2 Application Support: Provide support for enterprise applications, ensuring availability, performance, and SLA compliance.
• 💾 End User Computing (EUC) Support: Deliver support for devices, application access, and user environment troubleshooting.
• 🛠️ Application & Device Deployment: Manage deployment, patching, and configuration using SCCM, ensuring compliance and operational stability.
• ⚡ Incident & Problem Management: Handle incidents, service requests, root-cause analysis, and timely escalation when required.
• 🐧 Linux Operations: Work in Linux environments for application monitoring, log analysis, and basic system troubleshooting.
• 📝 End-User Communication & Documentation: Provide clear communication and documentation to support stable operations and continuous service improvement.
• 📊 Database Validation & Reporting: Use SQL to query databases for validation, reporting, and application issue analysis.
• 🐍 Automation & Scripting: Apply Python scripting to automate routine tasks and improve support efficiency.

May 2025 – Aug 2025 · 3 mos · Noida · On-site

• 🚀 Started my journey in Application & EUC Support, where I am gaining hands-on experience in enterprise IT operations and support environments.
• 🖥️ Supporting enterprise applications to ensure availability, performance, and SLA adherence.
• 💻 Assisting users with device, access, and environment-related troubleshooting.
• 🛠️ Learning application & device deployment, patching, and configuration using SCCM.
• ⚡ Handling incidents and service requests while understanding root-cause analysis and escalation processes.
• 🐧 Working in Linux environments for application monitoring and log analysis.
• 📊 Using SQL for basic database validation and issue investigation.
• 🐍 Exploring Python scripting to automate routine support tasks.
• 📝 Focusing on clear communication and documentation to ensure smooth operations.

Oct 2024 – May 2025 · 7 mos · Noida, Uttar Pradesh, India · On-site

• 🗄️ Database Management: Designed, implemented, and optimized MongoDB databases for performance and scalability.
• 🎨 Front-End Development: Built responsive and interactive user interfaces using, HTML, CSS, and JavaScript.
• ⚡ Back-End Development: Developed RESTful APIs and server-side logic with Node.js.
• ☁️ Cloud Deployment: Deployed applications on AWS, including EC2, S3, and Lambda, ensuring high availability and security.
• 🛠️ Application Maintenance & Optimization: Troubleshot, debugged, and optimized full-stack applications for performance and reliability.
• 📊 Version Control & Collaboration: Used Git/GitHub for version control, Jira for task and project management, and agile methodologies for team collaboration.
• 📝 Documentation & Support: Prepared technical documentation and provided guidance for smooth application handover and maintenance.

Sep 2024 – Oct 2024 · 1 mo · Noida, Uttar Pradesh, India · On-site

• 🗄️ During my internship, I assisted with MongoDB database design and data handling. 🎨 I helped build front-end UI components using React.js, HTML, CSS, and JavaScript. ⚡ I supported back-end API development with Node.js. ☁️ I gained experience in cloud deployment on AWS (EC2, S3, Lambda). 🛠️ I helped troubleshoot and optimize applications. 📊 I collaborated using Git/GitHub and Jira for version control and task tracking. 📝 I also assisted in preparing technical documentation.

Jun 2021 – Dec 2021 · 6 mos · Noida, Uttar Pradesh, India · On-site

• 💻 L1/L2 Application Support: Support enterprise applications, ensuring availability and SLA compliance.
• 🖥️ End User Computing (EUC): Manage devices, application access, and user environment troubleshooting.
• ⚡ Incident & Service Management: Handle incidents, service requests, diagnosis, resolution, and escalation.
• 🔧 Application Deployment & Configuration: Ensure secure and compliant deployment and access management.
• 🛠️ Troubleshooting: Resolve desktop, cloud, application, system, and user-reported issues.
• 📊 User Assistance & Guidance: Provide end-user support, guidance, and timely communication for issue resolution.
• 📈 Operational Efficiency: Follow SOPs and support continuous service improvement initiatives.