Jun 2024 – Present · 2 yrs

• 🔍 Conversational AI Search
• Built Conversational AI Search for ServiceNow's Contract and Legal workspaces — enabling natural-language querying using BERT QnA, semantic search, and a RAG pipeline that surfaces AI-generated Genius Results via Now Assist.
• Integrated contextual search for the Legal Virtual Agent using CXS API with confidence-based scoring.
• Configured 40+ search UI actions across Knowledge, Catalog, and Record resource types.
• 🤖 Contract Analysis & Metadata Extraction
• Developed two Now Assist Gen AI skills — Contract Analysis (Document QnA) for detecting non-standard/missing clauses, and Metadata Extraction (Document KVE) for auto-populating contract repositories from signed PDFs using DocIntel, LLM orchestration, and ServiceNow Flows.
• Implemented role-based access and accept/reject review workflows for AI-generated findings.
• ⚙️ Test Failure Analysis Agent
• Architected a multi-agent AI system with specialized Claude AI subagents — each handling a distinct stage orchestrated to collaborate autonomously.
• Built integrations across S3, ServiceNow, GitHub, and Maven so the system pulls its own context (artifacts, logs, screenshots, source code) without manual intervention.
• Reduced test failure diagnosis from hours to minutes.
• 📦 Legal & Contracts Platform
• Developed features across Legal service delivery and Contract Management used by enterprise customers globally.
• Designed workflow automation, REST-based integrations, and platform governance for large-scale releases.
• Implemented Business Rules, Client Scripts, Scripted REST APIs, and ACL-based security patterns.
• Owned debugging across the full stack — from UI behavior down to database-layer issues.
• #GenAI #RAG #BERT #NLU #SemanticSearch #LLM #NowAssist #ServiceNow #AI #MultiAgent