Jun 2022 – Jun 2025 · 3 yrs

• Fraud Detection & Risk Mitigation - Actively protected users by identifying threats including phishing, scams, hate speech, impersonation, and account takeovers. Analyzed large dataset of fraud patterns in ads, posts and job listings using Darwin (SQL) in collaboration with engineering, which helped improve fraud prevention strategies resulting in $ 220K bad debts.
• Identified and removed over 17,000 fraudulent accounts, preventing platform abuse and strengthened process efficiency by 30%.
• Developed 10+ fraud detection rules to support our machine learning efforts, preventing over $22M in credit losses.
• Performed comprehensive risk assessments on 400+ LinkedIn company pages to identify and prevent fraudulent activities.
• Escalation Management- Resolved 3–5 JIRA tickets daily, addressing real-time operational queries. Managed high-priority escalations with quick-response strategies, reducing risk and protected platform integrity.
• Partnered with the Payment Abuse team to identify and resolve policy gaps, leading to a $300K reduction in customer charges and a $70K decrease in operational expenses.
• Content Moderation- Reviewed image, video, and text content to align with platform policies and safety standards. Maintained internal documentation to capture emerging fraud patterns and up-to-date resources for internal teams.
• Operational Excellence & Performance Monitoring - Tracked team performance to meet SLAs, response targets, and quality expectations.
• Collaborated with cross-functional teams to align on product changes and resolve high-impact issues.
• Led initiative to streamline workflows and enhance response protocols, reducing Average Handle Time (AHT) from 4:34 to 3:15 and significantly improving service efficiency.
• Knowledge Sharing & Mentorship- Conducted shadowing sessions and focused coaching to improve team performance. Led training workshops and knowledge-sharing sessions to promote continuous learning.

Aug 2018 – Jul 2020 · 1 yr 11 mos · Bengaluru, Karnataka, India

Aug 2018 – Jun 2020 · 1 yr 10 mos

• Reviewed and analyzed flagged videos using CRT tools to ensure compliance with YouTube’s evolving content policies.
• Specialized in moderating Hate & Harassment, Adult/NSFW, and Minor Safety content, maintaining high accuracy and consistency.
• Acted as a policy escalation expert for Spam and Flagged Content teams, ensuring adherence to compliance standards.
• Partnered with quality managers on audits and feedback, contributing to policy updates alongside operations teams and clients.
• Supported knowledge-sharing and quality improvement initiatives to enhance team performance and alignment.