C M Tarun Gowda

Project Manager

Bengaluru, Karnataka, India9 yrs 3 mos experience
Most Likely To SwitchHighly Stable

Key Highlights

  • 6+ years of experience in IT and software development.
  • Expertise in Genesys Voice Routing and application performance monitoring.
  • Strong problem-solving and communication skills in team environments.
Stackforce AI infers this person is a SaaS-focused software engineer with expertise in Genesys technologies and application performance.

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Skills

Core Skills

Genesys FrameworkRouting

Other Skills

GRATDocumentationSQLNICE Call RecordingIRDApplication Programming Interfaces (API)Skill DevelopmentDebugging CodeContact Center DesignAgile MethodologiesScenario TestingTest CasesVersion Control ToolsProblem SolvingAnalytical Skills

About

I am a driven and determined software engineer and tech analyst with the extensive experience in developing Genesys Voice Routing strategies through composer that meet client expectations by discussing ideas and addressing concerns. My primary responsibilities include handling clients' requirements, building and developing solutions, monitoring application performance, analysing bugs, recommending solutions to fix errors, and upgrading application performance. With over 6+ years of experience in the IT industry, I possess strong interpersonal and communication skills, as well as a proven ability to solve complex problems while working effectively in a team environment. I am seeking a Software Developer role at a company that offers a full range of products and services, and I have significant knowledge of the Genesys Framework 8.1 & 8.5, Genesys Routing, Genesys Composer, Genesys Orchestration, Interaction Routing Designer, Genesys Administrator, Core Java, MS SQL and Oracle DB, SQL Server 2008/2012, and JavaScript Language.

Experience

9 yrs 3 mos
Total Experience
2 yrs 3 mos
Average Tenure
3 yrs 2 mos
Current Experience

Cognizant

Senior Associate - Project

Apr 2023Present · 3 yrs 2 mos · Bengaluru, Karnataka, India · Hybrid

GRATDocumentationGenesys FrameworkRouting

Smartconnect technologies

Software Engineer

Jun 2021Nov 2022 · 1 yr 5 mos · Bengaluru, Karnataka, India

SQLGenesys FrameworkRouting

Cs infocomm pvt ltd

Executive Support Engineer

Sep 2017Jun 2021 · 3 yrs 9 mos · Bangalore

SQLGenesys FrameworkRouting

Elegant network services pvt ltd

Desktop Support

Oct 2016Sep 2017 · 11 mos

DocumentationNICE Call Recording

Education

KNS Institute Of Technology

Bachelor of Engineering - BE — Computer Science

Jan 2010Jan 2014

Presidency University Bangalore

Pre-University Course — Computer Science

Jan 2008Jan 2010

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