Dec 2025 – Present · 6 mos · Bengaluru, Karnataka, India

Sep 2022 – Nov 2025 · 3 yrs 2 mos · Bengaluru, Karnataka, India

• ‣ Led multiple global teams across GTM Operations, Sales, AI & BI, Data Engineering, Product Design (UI/UX), Azure Foundations, and ServiceNow programs.
• ‣ Spearheaded the development of an in-house AI-driven sales outreach platform, involving eight cross-functional teams across the extended organisation. The solution delivered ~$150M in revenue uplift in FY25.
• ‣ Developed a recommendation service for an Ads platform feature using a two-tower model, incorporating tailored fine-tuning and custom enhancements to improve relevance and performance.
• ‣ Led the development of a Text-to-SQL-to-Dashboard RAG engine, enabling non-technical users to generate insights and visualizations through natural language queries.
• ‣ Acted as an AI advisor for go-to-market strategy, partnering with Sales Ops, Sales Development, Sales Enablement, Deal Desk, Data Assurance, Sales Policy, and Sales Support teams.
• ‣ Applied advanced analytics, forecasting, and optimization techniques to solve complex SalesOps problems, including territory planning and sales workforce management.
• ‣ Led the data engineering practice using Azure Databricks, building scalable ETL pipelines integrating Hadoop, ADLS Gen2, SQL, and other enterprise data systems.
• ‣ Evaluated emerging technologies, market trends, and industry best practices across digital media and talent intelligence domains.
• ‣ Led cross-company and third-party data sharing initiatives, enabling value through data product integrations and strategic partnerships.
• ‣ Managed global stakeholder relationships and contributed to the evolution of system architecture from current to target state, ensuring alignment with business objectives.
• ‣ Collaborated with and managed external vendors, professional services, and research agencies for successful project execution.
• ‣ Delivered end-to-end data engineering pipelines across Azure (ADF, Synapse, Databricks) and open-source frameworks (Spark, Kafka, Flink, Beam, Gobblin).

Jun 2020 – Sep 2022 · 2 yrs 3 mos · Bengaluru, Karnataka, India

• ‣ Led AI and BI programs within the Global Sales Organization, driving large-scale data and analytics initiatives.
• ‣ Spearheaded global efforts to enhance knowledge sharing, increase AI/Automation adoption, and standardize best practices.
• ‣ Mentored a highly technical team of analytics professionals, statisticians, and decision science experts, providing both business and technical guidance.
• ‣ Led the Data Governance Committee, driving standards, policies, and data quality initiatives across the organization.
• ‣ Collaborated closely with business and product stakeholders to understand strategic objectives and translate them into impactful data solutions.
• ‣ Designed optimal technical solutions aligned with client environments, business needs, and financial constraints.
• ‣ Translated high-level business requirements into structured analytical problem statements and scalable solutions.
• ‣ Managed a portfolio of data science projects, working with operations leadership on prioritization, funding, and execution.
• ‣ Built domain expertise in sales and marketing products and solutions.
• ‣ Developed and managed highly scalable, distributed systems with a focus on data processing, concurrency, and performance.
• ‣ Managed CI/CD pipelines, version control (Git), and workflow orchestration using tools such as Airflow and Azkaban.
• ‣ Defined technical strategy and product specifications, balancing experimentation with delivery to achieve both short- and long-term goals.

Oct 2020 – Nov 2025 · 5 yrs 1 mo

Aug 2018 – May 2020 · 1 yr 9 mos · Bangalore Urban, Karnataka, India

• ‣ Drove innovation initiatives and led AI and Automation communities across the organization.
• ‣ Led global programs to enhance knowledge sharing, promote AI/Automation adoption, and standardize best practices.
• ‣ Designed and implemented a full-stack, voice-based automation workforce.
• ‣ Developed optimal technical solutions aligned with client environments, requirements, and budget constraints.
• ‣ Managed risk, stakeholders, and key project management artifacts across initiatives.
• ‣ Built business cases for automation initiatives and defined enterprise-wide automation transformation roadmaps.
• ‣ Led tool rationalization and standardization across monitoring, ITSM, ITPA, and configuration management platforms.
• ‣ Provided architectural guidance with a focus on scalability, performance, security, and solution design best practices.
• ‣ Established consulting frameworks and processes to align execution with organizational vision.
• ‣ Defined success metrics and quality benchmarks, mapping outcomes to sigma levels for measurable improvement.
• ‣ Conducted R&D on emerging tools and technologies in Automation and Analytics.
• ‣ Defined technical strategy and product specifications, balancing agility with long- and short-term delivery goals.
• ‣ Built integrations with Alexa and Raspberry Pi-based systems for automation use cases.
• ‣ Architected multi-tier web applications and APIs on cloud platforms, leveraging services such as RDS, ELB, and Lambda.

Oct 2017 – Aug 2018 · 10 mos

• ‣ Led and mentored a team of 12 experts across IT Automation and Analytics domains.
• ‣ Drove client engagements across business, architecture, security, and operations teams during pre-sales and implementation phases.
• ‣ Created high-level architecture artifacts (ROW, SOW, architecture vision) and presented them to stakeholders for alignment and approval.
• ‣ Developed multiple Python-based modules to support an AIOps framework.
• ‣ Built supervised learning models for incident text classification and unsupervised models for log analysis.
• ‣ Implemented root cause analysis solutions using multiple algorithms.
• ‣ Designed and developed a voice-enabled chatbot for service desk automation.
• ‣ Integrated AIOps platforms with automation engines and ITSM tools.
• ‣ Maintained a centralized solution repository (“Solution Bank”) for RPA, ITPA, and AIOps use cases.
• ‣ Developed custom solutions for event identification and classification using AIOps from scratch.
• ‣ Performed data mining and exploratory analysis using Orange.
• ‣ Leveraged cloud-based AI/ML services for scalable solution development.
• ‣ Built data visualizations and dashboards using Tableau.

Mar 2017 – Oct 2017 · 7 mos

• ‣ Designed cloud environments on AWS for tools, as well as Lab/Dev setups.
• ‣ Established automated frameworks for provisioning, upgrading, and auditing AWS services.
• ‣ Developed user interfaces in ServiceNow for orchestration and self-service workflows where required.
• ‣ Defined strategic roadmaps, including breakout agendas, key themes, initiatives, and prepared SLAs, OLAs, and scope documents.
• ‣ Established standards for IT monitoring, managed product lifecycle, and provided consulting for IT infrastructure solutions.
• ‣ Implemented CI/CD pipelines for complex solutions to enable efficient and reliable deployments.
• ‣ Delivered new feature enhancements, including advanced modules in orchestration, BSM, predictive intelligence, and reporting.
• ‣ Led risk management initiatives, including identification, assessment, and mitigation planning.
• ‣ Spearheaded knowledge management initiatives to improve response time and streamline development processes.
• ‣ Defined and institutionalised frameworks for tracking plan vs. actual performance metrics.
• ‣ Conducted requirement analysis, identified gaps and dependencies, and translated business needs into technical specifications in collaboration with onsite teams.
• ‣ Supported RFP responses by recommending tools and technology solutions across geographies and service lines (discovery, monitoring, configuration management, ITSM, and IT process automation).

Dec 2016 – Mar 2017 · 3 mos

Jun 2016 – Dec 2016 · 6 mos

• ‣ Led automation initiatives aligned with TOGAF, following the ADM framework to drive end-to-end solution realization.
• ‣ Designed infrastructure automation solutions and supported pre-sales engagements.
• ‣ Participated in pre-sales activities related to automation tools and platforms.
• ‣ Conducted technical feasibility assessments, solution estimations, and proposal development.
• ‣ Developed technical and security specifications for automation solutions.
• ‣ Created migration and implementation plans where required.
• ‣ Recommended tools and vendors based on business requirements and technical discussions.
• ‣ Collaborated with customers and internal delivery teams (including partners) to solve complex business and technology challenges through automation (ITPA/RPA and in-house tools).
• ‣ Ensured proper implementation and alignment of all components within the technical architecture.

Nov 2015 – Jun 2016 · 7 mos

• ‣ Mentored team members in daily activities and guided them in understanding the overall architecture vision.
• ‣ Identified automation opportunities across IT operations teams.
• ‣ Conducted feasibility and domain studies to recommend optimal automation solutions.
• ‣ Provided architectural guidance to automation developers, including best practices, technology choices, and implementation approaches.
• ‣ Validated environment changes and coordinated updates to existing automation projects.
• ‣ Built integrations to enable seamless, boundaryless information flow across applications.
• ‣ Generated enterprise-level IT asset reports using ServiceWatch.
• ‣ Performed R&D on ITPA/RPA tools such as Ayehu EyeShare, Automation Anywhere, and UiPath.
• ‣ Developed user interfaces within ServiceNow for orchestration and self-service workflows.
• ‣ Led assessment exercises to help delivery teams identify high-impact automation candidates and realize business benefits.

Sep 2013 – Nov 2015 · 2 yrs 2 mos · Kochi

• ‣ Led the pilot implementation of HP Operations Orchestration (HP OO) at EY.
• ‣ Collaborated with clients to understand manual processes, conducting discussions to identify effort-intensive tasks.
• ‣ Evaluated automation feasibility and prepared ROI analyses, focusing on time and resource savings.
• ‣ Designed and developed HP OO workflows to meet customer requirements.
• ‣ Built integrations with enterprise tools such as ServiceNow and HP BSM.
• ‣ Tested workflows in acceptance environments and managed deployments to production.
• ‣ Monitored and reported on workflow usage and performance.
• ‣ Delivered 25+ end-to-end automation projects using HP OO, driving operational efficiency at scale.

Jan 2013 – Sep 2013 · 8 mos · Kochi

• ‣ Designed and developed a custom tool, “Buddy Tool”, in C#.NET to perform various remote server operations such as disk space cleanup, service management, patch verification/installation, and failover of cluster instances.
• ‣ Developed scripts and tools to automate manual tasks, primarily related to remote service management (e.g., logging into servers and network devices).
• ‣ Built and validated alert reports using SCOM and HP BSM databases.
• ‣ Created performance reports by analyzing tickets handled by the L1 monitoring team.
• ‣ Reviewed L1 team tickets and provided actionable feedback for continuous improvement.
• ‣ Reviewed and enhanced scripted responses (ScR) for the L1 monitoring team to improve efficiency and consistency.
• ‣ Developed web-based applications/pages for team management and operational oversight.
• ‣ Maintained databases for alerts tracking and SME-related tasks.

Sep 2011 – Jan 2013 · 1 yr 4 mos · Kochi

• ‣ Remote incident management, monitoring servers, network, and storage devices across a global footprint spanning 100+ countries.
• ‣ Responsible for managing and monitoring over 50K servers (Windows/Linux), 10K+ network devices, storage systems, and applications.
• ‣ Monitor incident management tools and resolve escalated incidents from L1/L2 teams.
• ‣ Ensure incidents and changes are resolved within agreed SLA timelines.
• ‣ Monitor backups, analyze logs, and troubleshoot errors as part of day-to-day operations.
• ‣ Troubleshoot backup failures and coordinate with global and local operations teams to resolve issues, working with distributed teams worldwide.
• ‣ Utilize DRAC/iLO for restoring connectivity and performing server reboots.
• ‣ Handle incident management in accordance with ITIL standards and procedures.
• ‣ Provide support for Windows Server 2003/2008 environments.
• ‣ Monitor Middle East network links to ensure optimal utilization levels.
• ‣ Prepare backup and server reports for Middle East regions.
• ‣ Manage patch updates on remote servers.
• ‣ Provide on-call support for the Middle East OSS team for Symantec backup issues.