Anaël Pichon

Partnerships Manager

New York, New York, United States14 yrs experience

Highly StableAI Enabled

Key Highlights

15+ years of experience in SaaS Program Management
Trilingual in English, French, and Spanish
Proven track record in improving customer satisfaction and reducing churn

Stackforce AI infers this person is a SaaS Program Manager with extensive experience in customer success and project management.

Contact

Skills

Core Skills

Customer SuccessAccount ManagementSoftware ImplementationProject ManagementManagementConsultingCustomer SupportProduct Management

Other Skills

Training DeliveryEmployee TrainingArtificial Intelligence (AI)Sustainability ReportingSoftware as a Service (SaaS)Data AnalysisRequest for Proposal (RFP)ScrumJiraInternational Project ManagementDatadogSpanishAgileProduct DevelopmentAgile Project Management

About

With 15+ years of experience as a SaaS Program Manager, I have a strong track record of successfully leading cross-functional teams, scaling operations and delivering impactful results on a global scale. My passion for continuous improvement and leadership in building high-performing consulting departments has consistently led to improved customer satisfaction, reduced churn, and sustained revenue growth. Trilingual in English, French, and Spanish.

Experience

14 yrs

Total Experience

2 yrs 6 mos

Average Tenure

1 yr 1 mo

Current Experience

Storylane

Enterprise Customer Success Manager

May 2025 – Present · 1 yr 1 mo · New York, United States · Remote

Owning post-sales customer lifecycle starting from onboarding, guiding teams to adopt and launch interactive demos successfully.
Partnering as a consultant with Enterprise customers on the long run to define goals, optimize demo workflows, and drive product adoption across Marketing, Sales, and Customer Success teams.
Collaborating with Product and Sales teams to share customer insights and improve the platform and experience.
Leveraging AI, creating scalable internal resources and best-practice content to streamline onboarding and ongoing enablement.

Customer SuccessAccount ManagementTraining DeliveryEmployee TrainingArtificial Intelligence (AI)

Pulsora

Implementation Consultant

Oct 2024 – Apr 2025 · 6 mos · New York, New York, United States · Hybrid

Led SaaS implementations of Pulsora, a sustainability data management platform.
Supported global customers with data collection and reporting across multiple frameworks.
Managed RFIs and RFPs (5+ per month) for prospects in the Americas, EMEA, and Asia-Pacific.
Improved Support, Implementation and Pre-Sales processes, created onboarding plans, coached and mentored junior team members.

Sustainability ReportingSoftware as a Service (SaaS)Data AnalysisProject ManagementSoftware ImplementationRequest for Proposal (RFP)

Iobeya

2 roles

Director of Consulting - Americas

Promoted

Mar 2022 – Sep 2024 · 2 yrs 6 mos · Hybrid

Hired, managed, and coached a team of Client Success Managers and Solutions Consultants.
Defined and improved Consulting Department processes and KPIs in collaboration with Sales, Marketing, Product, and Support.
Led the implementation and adoption of iObeya (Lean-Agile visual management) for both SaaS and on-premise solutions for customers.
Served as Lean-Agile expert for clients in the Americas and in Europe.
Represented the company at Agile events such as SAFe Summit and Business Agility Conference.

ScrumJiraInternational Project ManagementDatadogSpanishAgile+27

Client Success Manager / Solution Consultant

Jan 2021 – Mar 2022 · 1 yr 2 mos · Hybrid

ScrumJiraInternational Project ManagementDatadogSpanishAgile+26

E2open

2 roles

Senior Implementation Program Manager

Promoted

Apr 2019 – Dec 2020 · 1 yr 8 mos

As part of Onboarding Services for Trade On-Demand products:
Managed 30+ SaaS onboarding, implementation, and integration projects simultaneously for customers worldwide (25 to 200+ hours, 1 to 12+ months), including The Marmon Group, Geodis, Wind River, and Kratos Defense.
Collaborated with global Product Management and R&D teams on releases and roadmaps.
Coordinated troubleshooting and incident management with Customer Support.
Maintained knowledge base (Confluence) and customer documentation portal.
Prepared Statements of Work and Change Requests.

BugzillaJiraInternational Project ManagementExport Control ComplianceManagementProduct Development+29

Implementation Project Manager (Amber Road)

Jan 2017 – Apr 2019 · 2 yrs 3 mos

BugzillaJiraInternational Project ManagementExport Control ComplianceProduct DevelopmentTeamwork+26

Amadeus

2 roles

Implementation Engineer

Promoted

Apr 2014 – Dec 2016 · 2 yrs 8 mos · Miami, FL, USA

• Managed 10+ technical airline IT projects for customers including American Airlines, Air Canada, Avianca and Lufthansa, handling all customer coordination and R&D team collaboration to ensure on-time, on-budget implementation.

International Project ManagementProduct DevelopmentTeamworkAmadeus GDSSoftware Project ManagementProject Implementation+20

Customer Support Specialist

Jan 2013 – Apr 2014 · 1 yr 3 mos · Miami, FL, USA

• Became the Support team’s functional expert on the company’s airline inventory interface, investigating and coordinating the resolution of over 30 incidents daily.

International Project ManagementTeamworkAmadeus GDSMicrosoft OfficeFrenchMicrosoft Applications+11

Konexo, llc

Founder

May 2012 – Sep 2013 · 1 yr 4 mos · Stuart, FL

• Provided expert consulting and translation services to clients including L’Oréal and Habitat for Humanity, delivering high-quality solutions tailored to their specific needs.

SpanishMicrosoft OfficeFrenchTranslationMicrosoft ApplicationsTechnology Management+11

Altran

Functional Analyst

Aug 2010 – Jul 2011 · 11 mos · Nice Area, France

As a consultant for Amadeus SAS:
Successfully integrated an industry-new and complex functionality (Electronic Miscellaneous Documents) to my products within 6 months of hiring.
Managed 3 major product upgrades within IATA (International Air Transport Association) standards, in collaboration with marketing and R&D.
Represented my team in major cutovers, including for Lufthansa and Air France.

Product DevelopmentTeamworkAmadeus GDSSoftware Project ManagementProject ImplementationIntegration+19

Tkm - tecknowmetrix

Business Analyst / Innovation Consultant

Jan 2009 – Dec 2009 · 11 mos · Grenoble Area, France - Barcelona, Spain

Led to completion the creation of a business intelligence web interface which was the company’s main source of revenue in 2009, now a licensed product.
Managed all projects for a major account based in Barcelona, Spain.
Prepared business reports based on patent analysis for various customers.
Consolidated the firm's network by participating to events in France and Spain.
Translated contracts, marketing reports, and classified correspondence.

SpanishProduct DevelopmentTeamworkSoftware Project ManagementProject ImplementationMicrosoft Office+17