Dec 2021 – Aug 2023 · 1 yr 8 mos · Mumbai, Maharashtra, India

• I was the group CTO for Reliance Retail - which subsumes all retail entities of Reliance - Groceries (Jiomart, RelianceFresh, FreshPik etc), Fashion and lifestyle (Ajio, Trends, Azorte), Electronics (Reliance Digital), Reliance Jewels and all the acquired and operated by Reliance entities, like 7-11, M&S etc
• My team was responsible for all things cross-cutting - store apps, warehouse solutions, transport stack, Dex (Delivery experience), Returns Experience, RelianceOne Loyalty program and most importantly the Data analytics and ML/AI COE.
• While I was at Reliance Retail, I worked on a few key initiatives
• My team supported the entire Data and Analytics charter for all Reliance Retail entities, crunching gigabytes of data every week. While I was there, we launched an ML model factory that was adaptable to the needs of the various entitites with a simple gather data, train, test and deploy methodology that reduced TATs from months to weeks for ML solution rollouts.
• Designed and implemented a large scale supply chain transformation that involved moving one of the largest SAP instances in Asia from a monolith running on a 2012 version to a multi-site, multi-tenant distributed setup. This has helped the retail businesses become 10X more scalebale and increased resilience by reducing systemwide Sev 1s on a monthly basis to less than 1
• Oversaw the launch of fully automated warehouses leveraging Addverb technology and SAP EWM. This was instrumental in increasing delivery accuracy and reducing the delivery time for Ajio
• Launched multiple optimisations on the supply chain, including optimised routing on the middle mile, improved last mile tracking efficiency etc

Oct 2020 – Nov 2021 · 1 yr 1 mo · Mumbai, Maharashtra, India

• Leveraging Tech and Product thinking to solve customer problems.

Sep 2017 – Oct 2020 · 3 yrs 1 mo

• Led tech and product for multiple streams - Amazon Prime, Delivery Experience(DEX), Returns Experience(RCX) and AdTech
• Teams based in BLR, Gurgaon and Seattle
• Helped scale up Prime in India by enabling multiple payment mechanisms for standing instructions and personalised nudges
• Helped solve the "sir, how do I get to your address" call problem via ML, customer experience interventions translating to a large reduction in "where's my order calls" and improvement in delivery times and promise
• Solved for the India-specific Ad serving problem for customers and delivered innovative ad products for the Indian market - Amazon Pi a seller platform that enables them to optimise their ad campaigns on Amazon

Aug 2016 – Sep 2018 · 2 yrs 1 mo · Palo Alto

• flexbot.ai is a workplace wellness bot-based platform. It creates healthy habits like drinking more water, doing more stretches, mindfulness before meetings etc through contextual and timely reminders.
• We launched our Slack bot in Oct 2016 and had crossed 2000 teams in 9 months. Flexbot was an early partner for the Microsoft Teams launch. Get your wellness bot http://www.flexbot.ai

Dec 2014 – Aug 2018 · 3 yrs 8 mos · Mountain View

• Yogatailor is an app (mobile and web) that creates customized yoga and meditation programs based on the customer's ability, time available and progress.
• Ramesh founded the company and built a team of 25 to help develop the app and attract customers. The app had 100K+ paying customers. The app merged into a more up to date version called flexbot.ai which works on Slack and Microsoft Teams

Apr 2012 – Apr 2015 · 3 yrs · Mountain View & Mumbai

• Oversaw all major product releases from 2012 to 2015.
• Developed Strategic partnerships and alliances with high profile companies in India and the US.
• Drove user growth to an MAU of 12Million within a short 3 years.

Jan 2004 – May 2009 · 5 yrs 4 mos · San Francisco Bay Area

• As part of the executive team, I reported directly into the CEO.
• I headed product development with a cross-functional team of 15 employees and we delivered the first cloud-based EDA simulation tool in a record time.

Sep 1998 – Jan 2004 · 5 yrs 4 mos · Mountain View

• Managed a part of the FastSpice line of products which at that time accounted for $120 MM pa revenue.