Apr 2023 – Jul 2025 · 2 yrs 3 mos · Indianapolis, Indiana, United States · Hybrid

• Co-developed and launched Roxie AI, an enterprise-grade multi-agentic AI platform
• that integrates into existing software and workflows to streamline business processes, enhance efficiency, improve productivity, and drive innovation.
• Led sales plus built and scaled go-to-market, delivery, product marketing, and thought leadership functions from the ground up.
• Developed and delivered investor pitch decks. Participated in investor due diliegence.
• Created scalable client listening systems to accelerate time-to-insight and product feedback loops.
• Defined repeatable frameworks (“menu” of listening approaches, resourcing plans, and readout templates) for clients and partners across healthcare, finance, and SaaS.
• Led insight synthesis programs and strategy sessions to inform high-stakes decisions and accelerate B2B SaaS services > AI product compnay pivot.

Jan 2023 – Present · 3 yrs 5 mos · Virtual · Hybrid

• Deliver high-impact programs in person and virtually for corporate clients on the power of partnership with AI, communication, navigating workplace conflict, improving leadership effectiveness, team effectiveness, accessing resilience and more.
• Enhance curriculum and facilitate sessions ranging from 60-minute keynotes to multi-week development series.
• Known for dynamic presence and engaging audiences at every level. Cumulative audience feedback rating 4.95 / 5.

Feb 2016 – Mar 2023 · 7 yrs 1 mo · Greater Indianapolis

• Engage with C-suite in Fortune 50 customer accounts to develop business strategy. Do a deep dive to key business challenges and collaborate with customers to create innovative solutions to these challenges.
• Translate customer feedback into innovative actions to enhance customer retention, growth, and satisfaction.
• Leverage customer feedback and learnings to influence product development, marketing and go to market strategy for the entire organization.

Jan 2014 – Jan 2016 · 2 yrs

• Promoted to Senior Director to transform and lead Cisco's global Voice of Customer and Voice of Partner initiatives.
• Spearheaded global supplier diversity business development, led Sales Enablement Project Management Transformation Office and Emerging Country Growth & Reinvestment Program.
• Led Partner Experience Initiative to simplify the partner engagement process, resolve top channel partner operating issues, improve the experience of working with Cisco for resale partners.
• Transformed business by collaborating with Cisco and Partners executives to develop and implement Partner solutions. Grew partner profitability and loyalty accordingly.
• Created and implemented customer/partner satisfaction and Ease of Doing Business metrics for entire company.
• Consolidated 4 customer surveys into a single survey, improved low-score follow-up, and implemented new metrics for senior management.
• Created and launched Cisco’s Listening Services Center of Excellence, resulting in 4X growth in service offerings at 35% lower cost.
• Integrated outside-in feedback into enterprise-wide roadmaps, contributing to mobile app launch that enabled sellers to spend more time in front of customers.
• Led growth of Diverse Owned Partner bookings by 13.5% Y/Y (FY15).
• Supported $1.6B in country reinvestment and two new offset programs.
• Earned Customer Experience Professionals Association (CXPA) Customer Experience Impact Award in 2015.
• Earned Ball State University Miller College of Business Distinguished Alumni Award in 2015.

Jan 2012 – Jan 2014 · 2 yrs

• Promoted to lead global Voice of Customer program, global Insight Innovation team overseeing Customer Satisfaction & Experience, Diversity Business Practices, and Global Offset & Countertrade.
• Spearheaded Sales Enablement Project Management Transformation Office.
• Implemented vendor management scorecards and SLAs.
• Managed cross-functional listening team and direct 55 personnel.
• Transformed global customer satisfaction program from score- to action-based targets and compensation.
• Created and launched Cisco’s Listening Services Center of Excellence.
• Generated 400% service offering growth at 35% lower cost.
• Contributed to mobile app launch that enabled sellers to spend more time in front of customers.
• Awarded 1:1 Media & Forrester “Executive Customer Champion” in 2013.
• Led team to Forrester’s "Voice of the Customer" Award in 2012.

Jan 2009 – Jan 2012 · 3 yrs

• Promoted within 18 months to expand role to lead Voice of Customer organization and customer experience strategy. Interacted extensively with Cisco and Partners executives.
• Built team from scratch. Oversaw Strategy, Planning, and Portfolio Management.
• Created and implemented Customer/Partner Satisfaction and Ease of Doing Business metrics for entire company.
• Consolidated 4 customer surveys into a single survey, improved low-score follow-up, and implemented new metrics for senior management.
• Grew partner profitability and loyalty by improving Value-Added Reseller tools, programs, and processes.

Jan 2008 – Jan 2009 · 1 yr

• Led Partner Experience Initiative designed to simplify the landscape for resale partners and resolve top channel partner operating issues.
• Led strategy, planning, and portfolio management functions and managed operations.
• Built and directed start-up team, defined and tracked key metrics, and leveraged systems and processes to improve partner profits.
• Grew partner profitability and loyalty by improving Value-Added Reseller tools, programs, and processes.

Jan 2005 – Jan 2008 · 3 yrs

• Recruited to lead Indiana region Commercial Sales team. Directed account managers, inside sales reps, systems engineers, channel managers, and overlay specialists.
• Sold Cisco equipment, VOIP, data, telephony, wireless, and data center services.
• Developed and maintained key partner, customer, and executive relationships.
• Generated up to 38% YOY growth.
• Expanded channel partner base by attracting four new additional businesses to open an office in Indiana, leading to increased bookings.
• Established local Civic Council Chapter, supported community volunteerism, and engaged with Cisco Network Academies.

Jan 2002 – Jan 2005 · 3 yrs · Carmel, IN

• Worked to regain the confidence of AT&T’s largest customers and win back lost business. Defined and executed sales strategies and led 8-member sales team (dotted-line).
• Gained market share across entire product/services portfolio.
• Developed C-suite client relationships, achieving open door policy with 100% of territory CIOs vs. prior team at 0%).
• Landed Clarian Health Partners, a 5-year exclusive contract by turning around the relationship, leveraging contacts to gain C-level access, and winning despite intense competition.
• Two-time Chairman’s award winner for top 2% global sales performance.
• Earned Leader’s Council for sales and leadership (top 1% globally).
• Achieved 167% of target and 5.3% YOY revenue growth in year one. Generated 179% of target and 51% YOY growth in year two.

Jan 2000 – Jan 2002 · 2 yrs · Carmel, IN

• Promoted to manage complex data/IP accounts. Oversaw network design and sales, responded to RFPs, leveraged vendor partnerships (including Cisco and Oracle), generated warm leads, and partnered with voice account manager to close total Share of Wallet deals.
• Drove top-line revenue by closing the first Cisco equipment resale agreement in the region.
• Exceeded annual sales targets (+256% in 2000 and +522% in 2001).
• Delivered 126% in 2002 despite 40% increase in target amount in 2002.
• Recognized as AT&T Top 10% global sales leader in 2001 and 2002.
• Named to Leader’s Council for sales and leadership (top 1% globally) and Winners’ Circle for sales and leadership (top 10% globally).
• Orchestrated 100% RFP close rate – the highest rate of any acquisition manager in the branch.

Jan 1999 – Jan 2000 · 1 yr · Carmel, IN

• Promoted to sales role overseeing mid-sized global corporate accounts. Sold dedicated and switched long distance, calling cards, advanced features, local service and T1 line services.
• More than doubled annual sales target (211% of goal) by forming strategic lead sharing alliances.

Jan 1998 – Jan 1999 · 1 yr · Carmel, IN

• Managed post-sales and installation of switched and dedicated voice services.
• Assisted sales teams with data gathering, pricing, and first bill reviews.
• The only project manager (out of six in the branch) to generate new revenue.