Jan 2023 – Sep 2023 · 8 mos

• Installing, configuring, and troubleshooting Server operating Systems & VMware infrastructure
• Strong hands-on experience in Windows Platform with 2016/2012/2008 operating systems.
• Windows server troubleshooting including Server performance, OS hardening.
• Perform Active Directory Management and routine administrative tasks
• Maintain and management of DNS, GPO, File Server, DFS & AD accounts
• Creating and managing domains, disaster recovery strategies, upgrading Software/Firmware
• Experience in vCenter Activities, vMotion, Clone, Template Creation, Hardware/vmtool upgrade, Snapshot, Disk Consolidation, etc...
• Good Knowledge in VMware Logical Networking, Virtual Standard and Distributed Switches.
• Good understanding on HA, DRS clusters
• Patch Management/Upgrade of Windows & ESXi hosts
• Knowledge in Dell/HP Blade servers
• Coordinating with different lines of services with SLA, Incident Escalation, Progress Monitoring & RCA preparation

Nov 2021 – Dec 2022 · 1 yr 1 mo

Mar 2020 – Nov 2021 · 1 yr 8 mos

Oct 2018 – Mar 2020 · 1 yr 5 mos

• Taking ownership of customer/Client issues reported and seeing problems through to resolution
• Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues
• Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams

Aug 2017 – Feb 2018 · 6 mos · Bangalore

• Responsible for managing and maintaining the Provide technical assistance, direction and training to the end user base related to Laptop/Desktop , LAN and WAN environment.
• ⦁ Investigate, troubleshoot and resolve computer software and hardware problems, including co-ordination with vendors/service providers as and when required.
• ⦁ Configure all network devices to comply with security policies. Ensure that IT security policies are followed at all times.
• ⦁ Work closely with all IT Teams to ensure the smooth and efficient operation of the entire technical infrastructure.
• ⦁ Worked on LAN standardization and WAN migration as per business new standards.
• ⦁ Support and schedule ads, moves and changes to various technologies within the work environment.
• ⦁ including improvements, upgrades and installation of new hardware and software.
• ⦁ Keep a check on any inappropriate use of company’s IT infrastructure.
• ⦁ Maintenance of hardware, ensuring all equipment's are secured under Annual Maintenance contracts.
• ⦁ Maintain all Hardware Inventory of all IT equipments like Desktop, Server, Router, Switches, Monitors, Laptop etc.
• ⦁ excellent Project Management skills, Technical Skills, Hardware Skills and IT Skills.
• ⦁ Dealing with TCP/IP, LAN, WAN, routing & switching protocols.
• ⦁ Responsible for Network management and server health monitoring.
• ⦁ Managing File Server, Active Directory , Print Server.
• ⦁ Coordinate with ISP to support business with maximum up time.

Feb 2016 – Aug 2017 · 1 yr 6 mos · bangalore

• Responding to IT related trouble-tickets via an internal application and providing efficient resolution accordingly.
• ⦁ Troubleshooting OS & Application related problems and efficient in OS level troubleshooting
• ⦁ Install patches, software deployment and maintain antivirus software on Windows systems.
• ⦁ Efficient in diagnosing & Troubleshooting for desktops, laptops & Networking related problems.
• ⦁ Creating customized system images using Symantac Ghost Server and deploying the images.
• ⦁ Coordinating with Server/Network/VoIP/Asset teams to resolve the issue faced by the Customer.
• ⦁ In case of hardware failure logging call with the respective vendor and get the faulty part replaced.
• ⦁ Performing data backup and restoration in tape drives using ntbackup utility based on user requirements.
• ⦁ Securing user data by encrypting using Mcafee DES application and check point security.
• ⦁ Installing and configuring peripherals devices through network like as printers, scanner etc.
• ⦁ Deftly handling Installation, configuration of the Cabling and Networking Products.
• ⦁ Responsible for handling installations of the operating systems along with various software’s.
• ⦁ Responsible for Troubleshooting & installation of computer Peripherals, hardware Network related problem.
• ⦁ Deftly looking after the Client machine hardware and software problem solving, Client machine software and regularly updating the antivirus, cleaning and removing virus
• ⦁ Establish healthy business relations and develop excellent rapport to retain customers and provide technical guidance to Colleagues & Customers.