Pratiksha Suresh

Operations Associate

Bengaluru, Karnataka, India2 yrs 2 mos experience

Most Likely To Switch

Key Highlights

Expert in IT Asset Management and Configuration.
Strong background in enhancing IT service delivery.
Proficient in automating workflows using ServiceNow.

Stackforce AI infers this person is a skilled IT Asset Management professional with a focus on Infrastructure and Compliance.

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Skills

Core Skills

It Asset ManagementConfiguration ManagementCustomer SupportIdentity And Access ManagementBusiness DevelopmentClient Relationship Management

Other Skills

IT Service ManagementServiceNowIT Infrastructure ManagementTechnical AssistanceTechnical RequirementsAnalytical SkillsCMDBAsset & Lifecycle ManagementSoftware Asset ManagementHardware asset managementService MappingNetwork SecurityIncident ManagementTechnical SupportTroubleshooting

About

🚀 Tech Enthusiast | Problem Solver Extraordinaire | Bridging the Gap Between Innovation and Infrastructure 🌐 As an Asset and Configuration Management Analyst at Bread Financial, I specialise in maintaining accurate IT asset data, ensuring compliance, and supporting smooth IT operations. With a strong foundation in ITIL practices and CMDB management, I collaborate closely with cross-functional teams to enhance data integrity, streamline processes, and facilitate informed decision-making through reliable configuration data. I’m passionate about enhancing IT service delivery, mitigating risks associated with asset discrepancies, and utilising tools like ServiceNow to automate and optimise workflows. My goal is to build efficient, transparent systems that align technology with business objectives and support organisational growth. Armed with a Bachelor's degree in Electronics and Communications Engineering from JSS Academy of Technical Education, I bring to the table a blend of technical prowess and creative ingenuity. Whether it's troubleshooting intricate technical issues or collaborating with cross-functional teams to engineer cutting-edge solutions, I approach each task with boundless enthusiasm and a hunger for knowledge. Ready to explore new horizons together? Let's connect and make waves in the digital universe! ✨

Experience

2 yrs 2 mos

Total Experience

1 yr 1 mo

Average Tenure

1 yr 2 mos

Current Experience

Bread financial

Asset and Configuration Management Analyst

Apr 2025 – Present · 1 yr 2 mos · Bengaluru, Karnataka, India · Hybrid

Execute aspects of the Asset and Configuration Management process across internal and external providers.
Maintain the configuration management system (CMS), including the Configuration Management Database (CMDB)
Maintain data models that enable the assessment of the impact and cause of cross-delivery incidents, problems, and proposed changes
Execute processes to ensure that clear ownership for components, configuration items, and assets is maintained and up to date
Execute processes to verify that CMDB is complete and up to date. Perform follow-up with asset owners as appropriate to ensure maintenance is performed as necessary
Work with team members and make recommendations on process improvements to the overall CMS.

IT Service ManagementServiceNowIT Asset ManagementConfiguration Management

Dxc technology

Analyst III Infrastructure Services

Apr 2024 – Apr 2025 · 1 yr · Bengaluru, Karnataka, India · Remote

Took ownership of customer issues, providing guidance and resolving technical problems to ensure customer satisfaction.
Collaborated with IAM teams, security analysts, and compliance officers to enhance identity lifecycle management processes.
Identified and prioritized customer problems, ensuring timely resolution and improving overall customer experience.

IT Infrastructure ManagementTechnical AssistanceCustomer SupportIdentity and Access Management

Cyraacs™

Business Development Intern

Jul 2023 – Jan 2024 · 6 mos · Bengaluru, Karnataka, India

Generate new business opportunities by working closely with all Internal engineering teams
Continuously working to expand the client base through relationship growth, marketing, and promotional activities
Identify the customer's needs and challenges. Advocate solutions to deliver an excellent client experience.

Technical RequirementsAnalytical SkillsBusiness DevelopmentClient Relationship Management