Prajval M — Product Manager

🔹 L2/L3 Application Support Analyst & Production Support Engineer (SQL/Linux) with expertise in Cerner Millennium, PowerChart, EMR/EHR systems, and CCL scripting, providing end-to-end application support for healthcare environments. 🔹 Skilled in SQL, PL/SQL, and Linux/UNIX troubleshooting, performing root cause analysis, resolving backend and frontend issues, and ensuring high system availability, reliability, and operational efficiency. 🔹 Proficient in Java, Python, PuTTY, Terminal, SecureCRT, WinSCP, Splunk, Nagios, Grafana, AppDynamics, Dynatrace, and ITSM platforms including ServiceNow, JIRA, Supportal, BMC Remedy, as well as AWS cloud. 🔹 Experienced in backend testing, log analysis, database updates, server cycling, workflow optimization, alert configuration, and proactive incident management. Adept at creating knowledge base articles, runbooks, SOPs, and process documentation to streamline operations and enhance team efficiency. 🔹 Successfully managed 800+ service requests and incidents, achieving 95% SLA compliance and maintaining a CSAT score of 4.7/5. 🔹 Collaborated with cross-functional teams and clients to implement system enhancements, validate configurations, and optimize workflows, reducing ticket backlog, improving resolution times, and driving operational cost savings. 🔹 Experienced in ITIL V4-based incident, problem, and change management, ensuring audit readiness and compliance with HIPAA, PECA, and CHIA. 🔹 Provided 24/7 on-call support during critical system upgrades, maintenance, and high-priority incidents, minimizing business disruption. 🔹 Passionate about delivering high-quality support, proactive issue prevention, and measurable process improvements, seeking opportunities in L2/L3 Application Support, Production Support, or Technical Support roles where I can leverage both technical expertise in SQL/Linux and healthcare domain knowledge to enhance system performance and client satisfaction.

Stackforce AI infers this person is a Healthcare Application Support Specialist with strong SQL and Linux skills.

Location: Bengaluru, Karnataka, India

Experience: 3 yrs 5 mos