Oct 2024 – Feb 2025 · 4 mos · Bengaluru, Karnataka, India · On-site

• Support small and mid-sized financial institutions in resolving money movement issues within the
• Enterprise Online Banking system.
• Handled multiple issues daily, providing detailed Root Cause Analysis (RCA) for content and
• configuration-related problems, ensuring effective solutions.
• Troubleshoot configuration issues by analyzing and updating YAML, JSON, and XML files, ensuring the
• system operates correctly.
• Analyze logs to identify Python and C# exceptions, and route unresolved issues to the development team
• for further investigation and resolution.
• Write and optimize SQL queries using joins and sub-queries to retrieve data, analyze database logs, and
• generate custom reports for financial institutions.
• Participate in internal team calls to discuss ongoing issues, share insights, and brainstorm resolutions for
• complex problems.
• Perform detailed root cause analysis on recurring issues, collaborating with internal teams (development,
• QA, product management) and external vendors to deliver swift solutions and prevent future incidents.
• Reproduce reported problems with the CSR Assist feature and collect logs like HAR and console logs to
• assist in identifying root causes.
• Use tools like QTools for UI configurations, Q2 Console for reporting, and Q2 Central for transaction
• processing to provide effective solutions.
• Achieved a first response SLA of 95% and a resolution SLA of 90%, ensuring prompt and reliable support.
• Analyze and troubleshoot logs stored on AWS using the Alexandria tool to address back-end system
• issues.
• Maintained a high Net Promoter Score (NPS) average of 8.5, reflecting excellent client satisfaction.

Apr 2023 – Sep 2024 · 1 yr 5 mos · Bengaluru, Karnataka, India · On-site

• Expertise in SQL SERVER Database Administration with server configuration, performance and maintenance with outstanding troubleshooting capabilities for very large and complex databases in SQL Server 2014, 2016, 2017, 2019 and 2022.
• Implementing the SQL Server 2014-2022 mechanisms like data compression, online indexing, Contained Databases, security principals and AAG.
• Proficiency and expertise in Backup/Recovery, Disaster recovery and planning.
• Performing/troubleshooting Database Maintenance Activities like rebuilding/reorganizing indexes and update statistics, checking database integrity and clean up history.
• Identifying and Resolving fragmentation and index performance issues.
• Worked on SQL Server  2014, 2016, 2017, 2019 and 2022 in place and side by side migration from SQL Server lower versions.
• Proficient in installing Service Packs and Hotfixes across standalone and clustered SQL Server environments in both Production and Non-production settings.
• Configuring and troubleshooting SQL Jobs and doing Job Failure Analysis.
• Expertise in High Availability (HA) and Disaster Recovery (DR) troubleshooting.
• Troubleshooting SQL Server High Availability and Disaster Recovery strategies.

Nov 2021 – Mar 2022 · 4 mos · Bangalore Urban, Karnataka, India · On-site

• Exposure in updating production and supervise trainees in the Spark plug department:
• Used to keep daily track of production and scrap of Spark plug and update the same in production board. Updating the Heijunka board (Levelling board): It is the lean method for reducing the unevenness in a production process and minimizing the chance of overburden. A Scheduling tool typically implemented as a wall-sized grid of small boxes or pigeon holes.
• Documented best/scrap part and find the root cause for best production management