Jan 2006 – Jul 2015 · 9 yrs 6 mos · Detroit Metropolitan Area

• Account Director of a major US Automotive dealer-focused online services provider. In this capacity, managed the technology responsible for a $100M per year lead generation and dealer services business. Oversaw a 100+ member global (US, India, China, Ukraine) team that builds, manages and updates the primary consumer-facing retail websites, mobile sites and applications, a back-end lead processing system, 4,500 dealer websites, and a Call Center. Onsite resource that interfaces daily with EVP level clients from Operations, Marketing and Sales e-Business, and Brand Management.
• Grew account revenue from $2M to $14M during initial two years of account ownership.
• Reduced team size over 50% while continuing to increase revenue during next two years.
• Improved profit margin 13 points by negotiating a new contract with favorable terms for Call Center management and by implementing the concept of Outsourcing 2.0 (100% third-party development and the Platform Company).
• Delivered continual Customer Success amid multiple internal changes to delivery models (value-based, service-based, traditional consulting, platform company).
• Increased customer’s JD Power MWES survey results from middle of the pack to number two overall as a result of a major site refresh.
• Increased build and price lead conversion 75% with introduction of new flow.

Jun 2004 – Dec 2005 · 1 yr 6 mos · Detroit Metropolitan Area

• Program Director of a Demand Management service for a major US Automotive OEM client. In this capacity, senior-most client-facing resource focused on leveraging emerging technology to improve multiple Marketing and Sales business areas including: Capacity Planning, Allocation, Ordering, and Brand Packaging.
• Saved customer $17M in first model year by launching client’s first pre-production web-driven analytical tool for understanding consumer demand months before actual production. Success of the program has resulted in expansion of scope to all new vehicles.
• Improved regional office sales performance from 15th (of 18 total) in nation to 3rd by combining web demand information with regional stock levels and developing programs for local sales groups to develop incentive programs targeted at aged-inventory.
• Improved sales performance of large sedan by 30% via recommendation of discounted interior feature. Analyzed correlation of popular feature selection and recommended Brand Management and Marketing to develop brand packages to maximize vehicle revenue and minimize days to turn.

May 2000 – Jun 2004 · 4 yrs 1 mo · Detroit Metropolitan Area

• Project Director of a re-engineering effort to replace multiple production planning and sales forecasting systems for a major US Automotive OEM. In this capacity, managed a 10-member internal and client business-focused team through all phases of the software development life-cycle from strategic visioning through deployment, training and transition to support area.
• Received an average customer satisfaction score of 4.7 out of 5.0 during management of the $27 million, multi-year program.
• Reduced customer department headcount by 20% (30 to 24) by redesigning multiple business processes and integrating ad-hoc spreadsheets to function within the new system.
• Reduced number of system reports by 40% saving six weeks or $1.5M of design/development time by understanding business needs and rationalizing requirements.
• Additional responsibilities:
• Formulated strategies and reviewed project direction with client business customer (Senior Manager level). Presented project success stories to Business and IT Director level project sponsors.
• Ensured integrity of new systems between US, Canada, and Mexico business users (5,000 dealers, twenty-three Regional Offices, thirty planning resources at company headquarters) and local project management.

Jul 1995 – May 2000 · 4 yrs 10 mos · Detroit Metropolitan Area

•  Fast-tracked from Consultant to Senior Consultant to Manager in three years. Achieved 90% utilization for the entire five-year duration while still having time to focus on higher education APICS certification. Managed multiple projects and sub-projects and was the campus recruiting lead for my alma mater.
• Select achievements:
•  Created a Strategic Vision and Implementation Roadmap for an Automotive OEM’s M&S organization; implemented first phase of plan by redesigning three Allocation and Wholesale Commitment systems.
• Project Manager of an 8-member team - Created a conceptual systems design for the OEM’s Allocation Department including business and system requirements, screen and report prototypes, interface definition, and a logical data model.
•  Redesigned the System’s Testing process of a managed care client’s national claims administration system and system tested the client’s care management system.
• Created project timeline and deliverable templates, priced work effort, wrote proposal, and participated in client review of proposal with Director level project management.
• Led a 5-person testing team through multiple phases of system testing (Integration, System, Stress, User Acceptance).
•  Tested, translated and deployed a Point of Sale (POS) system for a Tier One Automotive Supplier’s Aftermarket Retail Parts Store.
• Led a 5-person testing team through multiple phases of system testing of a custom developed POS system. Utilized automated testing tools to enhance testing and manage testing process.
• Translated the POS system from English to Spanish including all screens, reports, and system messages.
• Conducted user training in Spanish, and acted as translator and liaison between Spanish-speaking system users and English-speaking development team during system implementation in Puerto Rico over a four-month period.