Prashant Kumar — DevOps Engineer

Technical Specialist-Cloud and Infra Engg (Immediate Joiner ) Windows administration L2 and Global Command Center Operations, Helpdesk Analyst , IT Operations L2 , Incident Management . Total experience : More than 6 years of technical expertise in IT Infrastructure and Operations Working as Technical Specialist-Cloud and Infra Engg at Birlasoft Worked as Technical Support Specialist L2 , also as Global Command center (Technical Lead )to manage the monitoring and operations team .Worked as L2 Analyst in IT Infrastructure Operation Management Windows administrator L2 Helpdesk Associate L2 Technical support L2 ITSM Incident Management First call resolution experience helping and providing technical support to system as Active Directory, ITSM (Service Now)and O365. Evaluates user needs, defines technical problems and work with engineering/ development staff • SLA Management • Handling end user escalations •End-User Computing • IT Infrastructure Operation Management • Command center Operations •Citrix admin (Citrix xenapp and Citrix workspace) •Network Analyst (Network monitoring tools ,WAN and SDWAN) •Worked as Incident Manager L1 (Incident Management), Problem Management, Change management •Ability to handle P1 and P2 tickets •Technical support L2 and application production support

Stackforce AI infers this person is a Cloud and IT Infrastructure Specialist with a focus on Operations and Technical Support.

Location: Noida, Uttar Pradesh, India

Experience: 6 yrs 8 mos