Nikita Singh

Product Manager

India3 yrs 4 mos experience

Key Highlights

Expert in AI and automation solutions.
Proven track record in system architecture.
Strong background in Salesforce development.

Stackforce AI infers this person is a SaaS-focused professional with expertise in AI integration and system architecture.

Contact

Skills

Core Skills

Ai/llm IntegrationSystem Architecture & DevelopmentProblem SolvingSalesforce Development

Other Skills

REST APIsLarge Language Models (LLM)PythonFastAPIOAuth 2.0AsyncIOZoho Desk APISlack APIHTTPXWebhooksDatabasesSalesforce.com AdministrationSalesforce.comAgentic AI DevelopmentProduction Management

About

Skilled with SQL, and C++ language. Strong engineering professional with a bachelor's degree focused in information science and engineering from AIT.

Experience

3 yrs 4 mos

Total Experience

Average Tenure

Current Experience

Juspay

Product Solution Engineer

May 2025 – Present · 1 yr 1 mo · Bengaluru · On-site

Designed and deployed a production-grade automation system that transforms manual customer support workflows into AI-powered, self-healing processes. The platform serves as the intelligent layer between Zoho Desk, internal teams, and customers.
Key Responsibilities & Achievements
🔧 System Architecture & Development
Architected async FastAPI microservice handling webhook-driven event processing with 99.9% uptime
Implemented OAuth 2.0 authentication flows for secure Zoho API integrations
Built resilient error handling with automatic token refresh and retry mechanisms
🤖 AI/LLM Integration
Integrated LLM for intelligent field extraction from unstructured email data
Leveraged Vision to extract order IDs from customer screenshots/images
Designed prompt engineering pipelines achieving 95%+ accuracy on entity extraction (merchant_id, order_id, mobile numbers)
Automated professional email drafting using contextual RCA data
⚡ Automation & Orchestration
Reduced ticket triage time from 15 minutes to 30 seconds through intelligent routing
Built merchant identification system mapping 25+ email domains to internal IDs
Automated Slack alert generation with threaded RCA result publishing
Integrated external RCA tools for root cause analysis automation
🛠 Tech Stack
Python | FastAPI | LLM | OAuth 2.0 | AsyncIO
Zoho Desk API | Slack API | HTTPX | Webhooks