Rohan Kapoor — Associate Consultant

AI-Enabled Business Analyst with 2+ years of experience driving digital transformation, enterprise e-commerce, analytics, and AI-powered automation initiatives. Experienced in bridging business objectives with technology solutions through requirements gathering, stakeholder management, process optimization, BRD/FRD creation, user stories, UAT/SIT, and Agile delivery. Possess strong domain expertise across Salesforce Commerce Cloud (SFCC), Order Management Systems (OMS), SaaS platforms, headless commerce, and digital analytics. Successfully served as a Subject Matter Expert for complex OMS workflows including Stock & Sell, B2B, Back-to-Back, ZINC, and RSTC implementations across global enterprise clients. Hands-on experience building AI-powered automation solutions, analytics dashboards, conversational AI applications, competitor intelligence platforms, and workflow automation systems using Claude API, Prompt Engineering, MCP integrations, SQL, Power BI, GA4, and GTM. Passionate about leveraging Artificial Intelligence, data-driven insights, and automation to improve operational efficiency, enhance customer experiences, and accelerate business growth. Seeking opportunities at the intersection of Business Analysis, AI Enablement, Product Strategy, Digital Transformation, and Process Automation.

Stackforce AI infers this person is a SaaS-focused Business Analyst with expertise in digital transformation and AI-driven solutions.

Location: West Delhi, Delhi, India

Experience: 2 yrs