Kushal Arora — CEO
Senior CX and Operations leader with deep roots in technology with over 2 decades of global experience driving large-scale service delivery, profitable growth, and multi-site performance. Skilled in managing complex portfolios, strengthening Client relationships, delivering gains in P&L, efficiency, and customer experience. Known for building high-performing teams, driving innovation, and leading AI/tech-led transformation for scalable CX solutions.
Stackforce AI infers this person is a Senior CX and Operations Leader with expertise in AI-driven solutions and service delivery.
Location: Gurgaon, Haryana, India
Experience: 29 yrs
Career Highlights
- Over 20 years of global CX and operations experience.
- Expert in AI-led transformation and scalable CX solutions.
- Proven track record in driving profitable growth and service delivery.
Work Experience
Concentrix
Senior Director (2 yrs 2 mos)
Director Of Operations (5 yrs 11 mos)
Convergys
Site Director | Director of Operations (4 yrs 5 mos)
Senior Operations Manager (4 yrs 1 mo)
Senior Client Services Manager (1 yr 11 mos)
firstRain Inc
Senior Program Manager (10 mos)
Project Manager, Client Services (3 yrs 11 mos)
Product Specialist (11 mos)
Microstrategy Inc
Production Consultant (1 yr 3 mos)
IBM
Pre Sales / Software Specialist (3 mos)
HCL Technologies
Software Engineer (2 yrs 2 mos)
GSK
Technical Consultant (1 yr 5 mos)
Education
MS at The London School of Economics and Political Science (LSE)
Bsc(Hons) at London South Bank University
