May 2023 – Jan 2025 · 1 yr 8 mos

May 2021 – May 2023 · 2 yrs

Sep 2019 – May 2021 · 1 yr 8 mos · New York, New York

Aug 2017 – Sep 2019 · 2 yrs 1 mo · Greater New York City Area

• We provide people centric innovation to reinvent your business for the digital age.
• Change is hard. Continuous change is imperative.
• We apply our design thinking to business models, processes, systems and user interactions to improve your customers and employees experiences.
• Advanced Design Thinking from Ideation to Holistic User Experience
• We create advances in both innovation and efficiency to add real value to your customers and provide you with the competitive edge. We are solution innovators and problem solvers who excel at creating great experiences through digital transformation.

Sep 2014 – Aug 2017 · 2 yrs 11 mos · New York, NY

Jan 2012 – Sep 2014 · 2 yrs 8 mos

• Evaluated internal processes and remodeled methods of optimizing them using organization’s PSA platform. Minimized up to 50% of reactive service request by using business automation and intelligent workflows.
• Engineered and integrated automated processes to a predefined scope of maintenance tasks. Applied to over 1500 network devices, and increased the firms offering of managed services.
• Conceptualized a new approach for project management in the organization. Introduced baselines, variance analysis and WBS to utilize resources efficiently. Diminished scope-creep, while remained flexible, delivered on time and attained budget targets.
• Reduced time spent by the organization’s technical resources by 40%, and utilized the team’s time efficiently across multiple projects using resource leveling techniques.

Nov 2007 – Jan 2012 · 4 yrs 2 mos

• Developed and maintained a Microsoft Windows workstation imaging process. Reduced time spent setting up computers by 80%. Oversaw and managed the deployment process.
• Collaborated with project management to develop appropriate technical solutions for various business requirements.
• Implemented a remote monitoring management platform for the organization’s existing managed services clients. Designed and executed onboarding tasks for new managed services clients.
• Addressed reactive and proactive support for over 350 business customers. Managed multiple service boards and optimized resources usage.

Sep 2006 – Sep 2014 · 8 yrs

• Analyzed client’s requirements for a new e-commerce initiative, and launched an open-source technology platform within 3 months of project inception.
• Formulated a plan for information and data collaboration for startup companies using Google Apps and Microsoft Online Services. Minimized the client’s costs and dependency on hardware and maintenance services by leveraging cloud services.
• Assessed client’s current IT infrastructure and reduced costs by 70% introducing Amazon Web Services in the environment.
• Consulted clients about IT strategy and advised about new technology to consider when evaluating options. Assisted in developing an IT operations strategic map.