Shubham Vasisht

Operations Associate

Gurgaon, Haryana, India6 yrs 7 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

Expert in quality assurance methodologies and tools.
Proven track record in driving process improvements.
Skilled in cross-functional team collaboration.

Stackforce AI infers this person is a Quality Analyst specializing in BPO and Fintech industries.

Contact

Skills

Core Skills

Quality AssuranceOperations ManagementReporting

Other Skills

Software QualityQuality Assurance StandardsQuality ManagementExcel PivotQuality Improvement ToolsQuality ControlQuality Assurance AnalysisCustomer ServicePolicies & ProceduresKey Performance IndicatorsBusiness Process Outsourcing (BPO)CampaignsCritical ThinkingCustomer SatisfactionAuditing

About

As a dedicated Quality Analyst, I specialize in driving process improvements and ensuring exceptional product and service quality. With a keen eye for detail and a passion for efficiency, I excel in analyzing data, identifying areas of improvement, and implementing strategies to enhance overall performance. Throughout my career, I have developed a strong proficiency in quality assurance methodologies and tools, allowing me to effectively design and execute comprehensive testing plans. I have hands-on experience in conducting root cause analysis, implementing corrective actions, and monitoring performance metrics to ensure continuous quality enhancement. My expertise extends to developing and implementing quality assurance frameworks, standards, and procedures that align with industry best practices. I have successfully collaborated with cross-functional teams, providing training and guidance to improve quality-related processes across the organization. Driven by a relentless pursuit of excellence, my goal is to optimize quality control processes to achieve superior customer satisfaction and operational efficiency. I am committed to staying updated with the latest quality management trends and emerging technologies, enabling me to deliver innovative solutions and maintain a competitive edge. If you are seeking a dedicated Quality Analyst who can leverage analytical insights to drive operational excellence, streamline processes, and ensure consistent quality standards, I would welcome the opportunity to connect and discuss potential collaborations.

Experience

6 yrs 7 mos

Total Experience

3 yrs 3 mos

Average Tenure

5 yrs 1 mo

Current Experience

Wns

2 roles

Quality Team Lead

Promoted

Oct 2023 – Present · 2 yrs 8 mos

Develop and implement a quality assurance plan for the team's projects, outlining the quality standards, methodologies, and procedures to be followed.
Monitor and manage defects or issues identified during testing, including tracking, reporting, prioritizing, and collaborating with the development team to resolve them.
Define and track key quality metrics to provide regular reports to stakeholders, highlighting the quality status of projects and identifying areas for improvement.

Software QualityOperations ManagementQuality Assurance

Senior Quality Analyst

May 2021 – Oct 2023 · 2 yrs 5 mos

Represent offshore quality for an US based bank.
Preparing LOB wise & Agent wise Reports, designing reporting structure via PPT (Pareto Charts, BQ Agents, TNI), Quality Checks, DIP check, PKT, and preparing Process Maps for every new LOB introduced

Excel PivotQuality Improvement ToolsQuality AssuranceReporting

Blinkit

Customer Support Executive

Jun 2018 – Dec 2019 · 1 yr 6 mos · India

I have responded to customer inquiries via various channels such as emails, live chat, or social media. The objective was to provide accurate and timely information to customers, addressing their questions and concerns.
Primary focus there was to ensure customer satisfaction and build long-term relationships.
Collaborated with other teams within the organization, such as product development, sales, or technical support, operations to share customer feedback, escalate issues, or provide suggestions for improvement.