May 2023 – Dec 2023 · 7 mos · Mumbai, Maharashtra, India · On-site

• The mandate is for bringing in more and more IT features into the area of Logistics. Logistics is a huge business area for present days and the Government of India has set up big plans for them. My role is to work with existing clients look into their issues and help them get more technology support for their day to day work. Infomatics has done big on Mutual Funcs. Now they want to do this in the field of Logistics. I look forward to being a useful member of this team.

Mar 2022 – Nov 2022 · 8 mos · Navi Mumbai, Maharashtra, India

• I manage E Stamping Module as an IT SPOC ensuring the applications is used all across the 23 states without any issues. Interact with all internal and external vendors for the upkeep of the system. Fresh developments are taken up, requirements are collected and given, developed by 3rd party agencies, deployment, testing by users and then production deployment by the IT Team under my supervision. The regular upkeep of the system is critical so working with the Infra teams on a day to day basis

Feb 2019 – Sep 2022 · 3 yrs 7 mos · Bangalore

Aug 2015 – Nov 2017 · 2 yrs 3 mos · Navi Mumbai

• Acted as Scrum Master or Project Manager when necessary for Product teams with a focus on
• guiding the teams towards improving the way they work and Assisted team to remove
• impediments by having an understanding the control and release processes.
• Facilitate sprint planning, daily scrums, retrospectives, stakeholder meetings, and software
• demonstrations.
• Protect development team from outside distractions, impediments or team conflicts, and maintain
• focus on product backlog and project timeline.
• Educate and reinforce scrum methodology and agile framework to team members and key
• stakeholders.
• Worked with the Business Development team and ensured that the Quality practices are followed.

Jan 2015 – Apr 2015 · 3 mos · Mumbai Area, India

Jan 2014 – Jan 2015 · 1 yr · Sydney

May 2012 – Dec 2013 · 1 yr 7 mos · Bangalore

Feb 2011 – Apr 2012 · 1 yr 2 mos · Bangalore

Jan 2011 – Jul 2018 · 7 yrs 6 mos

• Manage multiple responsibilities, working with various teams at a time to ensure completion of job responsibilities assigned to me. Working as PMO Lead and Quality Manager meant working with cross functional virtual global teams.
• Eliminated communication gaps with the Resourcing team to provide quicker turnaround for
• resources in various projects. Also work on all the relevant quality processes around recruitment
• and release of team members.
• Coordinated with the laptop teams through direct contact methods and brought down a huge
• trail of laptop request almost 20 and more within days of taking up the position.
• Developed good working relation with Landed Operations to provide Visas to eligible candidates.
• Providing regular reports to client. I had myself got my visa processing fast by direct contact
• methods. Used all the key contacts.
• Scheduled regular calls with delivery teams to get their data for financial and resourcing reporting
• to the client.
• Providing Quality Support to delivery teams. Providing SME Subject Matter Expert advice to audit
• process.
• Formulated continuous improvement plans for delivery teams and ensured they match up to it.
• Ensure KPIs are met for delivery teams.
• Work with support teams to help the projects come out of Red state of project delivery.
• Working to bring down cost, provide root cause analysis to problem areas.
• Providing Management Audit support to delivery teams.
• Work with delivery teams to provide them guidance on Quality processes.
• Help them complete their development cycles as per the provided Quality processes.
• Provide Senior Management report on status of deployments completed post the Quality Audits.

Sep 2010 – Nov 2010 · 2 mos · Bangalore

May 2010 – Aug 2010 · 3 mos · San Francisco Bay Area

Jan 2010 – Feb 2010 · 1 mo · Greater Minneapolis-St. Paul Area

Aug 2009 – Nov 2009 · 3 mos · Dallas/Fort Worth Area

Jul 2008 – Jul 2009 · 1 yr · Sydney, Australia

Jan 2007 – Jan 2008 · 1 yr

Jan 2005 – Sep 2011 · 6 yrs 8 mos

• To provide faster adoption at learning the skills for a support tool. Bring down huge backlogs
• in ticketing volumes from 4000 to BAU in 4 months.
• Provide knowledge base support to generate support documents that help create more support
• personnel for mission critical support tools.
• Act as a Quality SPOC for delivery project team. Perform Quality Audits within the project team to
• spread the message of IT Quality in projects.
• Coach and guide people to understand the Audit process and carry out Audits for delivery project
• teams.
• Face external audits for the parent organization and help them in their certification progress.
• Train new IT graduates in the nuances of Oracle Applications through very simple examples and
• coaching methods.
• Lower the transition cost by self-transition methods and coach and guide people to provide ticket
• resolution. Saving organization 100 million of Australian dollars for major communication
• organization.
• Provide standard transition documentation process to help manage quicker transition of projects.
• Coaching and guiding delivery team in state of the art documentation processes to help them
• meet the documentation requirement of the project.
• Set up very amicable onsite offshore project working relationships by very simple communicative
• means that speed up the development process to meet critical deadlines in time and given costs.

Jan 2005 – Jan 2007 · 2 yrs

Oct 2002 – Oct 2004 · 2 yrs · Kuwait

• INTEGRATED TECHNOLOGY SPECIALISTS (OCTOBER 2002 – OCTOBER 2004)
• Working on Oracle Applications Support for Kuwait Oil Corporation (KOC) client, their largest client in the Middle East. Our task was to provide production support on a daily basis to client.
• Through committed delivery management, we replaced Oracle Middle East who were involved in
• the development of new customization for the client. This saved the client several thousands of
• KWD (Kuwaiti Dinar) at almost Rs. 150 per KWD year after year.
• As a senior professional complete all coordination at the client site from the parental organization
• to become a defacto team lead and represent the interest of project team members.
• Interact with all delivery and vendor teams within and outside KOC to implement the first
• E-Banking system within KOC in the Middle East. Was awarded Client Gold Medal for the services
• rendered

Jul 2002 – Sep 2002 · 2 mos · Secundrabad

• Working on Oracle Applications Support project for Solectron Inc., USA. Leading a team of 15 software professional.
• Facilitated the support to quickly restructure the way they worked to bring down support ticket
• numbers. It gained immediate attention from the onsite and the whole team was praised.
• Supervised and consolidated the team’s documentation efforts to make them better at support
• ticket solution writing skills.
• Innovated the way the organization looked at documenting process documents for SEI CMM
• Level 5. Became a key contact for the documentation process.

Jan 2002 – Jun 2002 · 5 mos · Pune

• Working on Oracle Applications Support project for Kirloskar Inc., USA. Leading a small team of 4
• software professional.
• Coached and advised team members to modify the upgrade code suitably. It reduced errors in
• compilation and upgrade the interfaces to higher versions faster.
• Conceived better documentation templates to document the history of changes made.

Feb 2001 – Jan 2002 · 11 mos · Bangalore

• Working on Oracle Applications Support project for Apar Technologies Inc., USA.
• Designed and produced critical report templates to generate reports for the onsite team.

Oct 1999 – Feb 2001 · 1 yr 4 mos · Mumbai Area, India

• Worked on various projects and played multiple roles.
• Standardized code development practices and updated coding standards document accordingly.
• Presented a new testing approach and captured the existing and new status post code execution.

Jun 1997 – Oct 1999 · 2 yrs 4 mos · Mumbai Area, India

• Managed automation of Finance and Membership departments. Also worked for IT Recruitment, IT Training, software purchases. Set up and managed BCP (Business Continuity Plan) center. Lead teams for regular software implementation at the BCP Center.
• Integrated HR functions and IT screening of huge CV backlogs for recruitment to bring lot of
• critical staff necessary for IT teams.
• Work with external training vendors to make IT training a regular feature for the IT teams.
• Work with external software vendors to procure necessary state of the art software for enhancing
• and supporting their day to day work.
• Conduct campus recruitments as part of IT recruitment and plan and prepare for their IT training
• once they join the organization.
• Assigned the task of motivating the new joining IT team members to enable their productivity in a
• shorter stretch of time.

May 1992 – May 1997 · 5 yrs · Mumbai Area, India

• Managed automation of Finance and Corporate Actions departments. Devised business applications for these departments as per their work requirements.
• Eliminated long standing bugs in the trial balance reports that would cause big conflicts between
• Finance and IT Teams.
• Provided very simple reports to the Finance Executives to generate data and validate receivables
• with its corresponding receipts for their regular reconciliation. Similarly, for payables and
• payments too.
• Devised in house cheque printing program to save the finance teams from writing cheques.

Jan 1990 – Jan 1992 · 2 yrs

• Worked on a state of the art a centralized financial accounting system that would consolidate the entire Vadilal Enterprises balance sheet into a single document.
• Programmed specifications suitably to complete the coding and testing phase in less than
• scheduled time.
• Implemented the same at the head office and branch with complete documentation.