Jun 2023 – Sep 2025 · 2 yrs 3 mos · Bengaluru, Karnataka, India · Hybrid

Feb 2023 – May 2023 · 3 mos · Bengaluru, Karnataka, India · Hybrid

Jun 2020 – Feb 2023 · 2 yrs 8 mos

• Manage the full lifecycle of multiple regional or global applications including planning, development, and maintenance.
• Collaborate with users and architects to refine requirements and designs, translating business requirements into detailed solution design and program specifications.
• Provide consultancy as a subject matter expert to internal stakeholders and other application management teams.
• Work closely with business to ensure proper identification of requirements, implementation, and deployments.
• Manage and work in alignment with the existing processes based on ITIL such as Incident Management, Problem Management, Release Management, etc.
• Drive production issue resolution and root cause analysis and leading L1/L2 Support team.
• Work closely with business owners, technology owners and service owners.
• Running scrum for the development team.
• Manage and work in alignment with the existing processes based on ITIL such as Incident Management, Problem Management, Release Management, etc.

Apr 2019 – May 2020 · 1 yr 1 mo

• Supporting and handling the front-end and back-end issue of Adobe Campaign. It is the only conversational marketing technology that truly empowers organisations to start and sustain one-to-one customer dialogues. With first class email and inbound-outbound channel fusion capabilities, Adobe Campaign can automate the execution of mobile, social, email and offline campaigns.

Nov 2015 – Mar 2019 · 3 yrs 4 mos · Bangaon Area, India

• The role is to provide application support for core product of Tangoe. The support involves providing applications support to multiple core products of Tangoe which are meant to Expense management. Tangoe is having more that 1000+ client who are using those product.
• Interacting with Development and Onsite team to resolve the issues.
• Handling critical applications as a primary and providing 24/7 support.
• L/L2 Support.
• Technical Documentation – review and amend technical documentation such as support and disaster recovery procedures to ensure that they are kept up to date.
• Providing relevant training to the new team members.

Nov 2013 – Sep 2015 · 1 yr 10 mos · Bengaluru Area, India

• The Role is to supporting front office, middle office and back office applications of Retail based Client Walmart.
• Good hands-on experience in UNIX,Oracle and Autosys
• Worked in the capacity of Support Specialist with skills developed ranging from analyzing, Problem solving.
• Possess good communication, problem-solving and team management skills.
• Proficient in providing 1st and 2nd line support to business users.
• Experience in Retail Domain.
• Possess excellent leadership, analytical and problem solving skills.
• Utilize Excel, PowerPoint, and proprietary programs to examine key performance indicators, establishing, monitoring, and revising financials as required.
• Creating daily reports based on transaction & sales and client information.
• Have decent oral and written communication to go with strong interpersonal skills.
• Have successfully worked and delivered under extreme pressures and deadlines.
• Good understanding of service and delivery management principles based around the ITIL framework (Incident Management, Problem Management and Change Management).
• Experience on functional tools like TeraData SQL Assistant,BMC Remedy