Mayank Agarwal

Associate Partner

Hyderabad, Telangana, India17 yrs 3 mos experience
Highly Stable

Key Highlights

  • Over 16 years of IT experience with ServiceNow expertise.
  • Strong background in technical management and solution consulting.
  • Proven track record in business development and relationship management.
Stackforce AI infers this person is a ServiceNow expert with extensive experience in IT service management and solution consulting.

Contact

LinkedIn

Skills

Core Skills

ServicenowPresales SolutioningTechnical Solution DesignIt Service Management

Other Skills

Integration TestingPerlProduct ManagementRequest for Proposal (RFP)Service DeliveryHypercareService CatalogJiraUnicenter Service DeskJavascriptSQLOracleIntegrationSoftware Documentation

About

- Over 16 years of experience in IT including 6+ years in ServiceNow as a Technical Consultant, Solution Consultant before moving into Technical Management. - Responsible for delivery of ServiceNow projects. - Responsible for applying ServiceNow solutions to problem statements and RFPs. - Involved in Business Development including creating proposals and presenting the technical defence. - Relationship management with OEM, customers and Vendors for project delivery and trainings. - Provided solutions in the space of ITSM, ITOM, HAM, CSM, HR, Automation Engine, App Engine etc.

Experience

17 yrs 3 mos
Total Experience
3 yrs 5 mos
Average Tenure
3 yrs 5 mos
Current Experience

Ntt data business solutions

3 roles

Associate Director

Promoted

Apr 2025 – Present · 1 yr 2 mos

Senior Solution Architect (Presales)

Jan 2024 – Apr 2025 · 1 yr 3 mos

  • Responsible for Presales solutioning in the ServiceNow domain.
  • Creating and presenting product solutions
  • Creating capability decks
  • Helping Team create demos and POCs
  • Preparing ServiceNow training plan for training fresh college graduates
  • Mentoring a team of architects and developers from a ServiceNow competency perspective
ServiceNowPresales Solutioning

Senior Solution Architect

Dec 2022 – Dec 2023 · 1 yr

  • Responsible for the technical solutions using ServiceNow
  • Working on different modules of ServiceNow including ITSM, CSM & Reporting
  • Evaluating technically the business requirements and coordinating their implementation
  • Creating Technical Design Documents
  • Creating training material and other documentation for ServiceNow
  • Drive UAT sessions
  • Designing, creating and maintaining technical integrations with Servicenow
  • Working with multicultural teams across different geographies
IT Service ManagementIntegration TestingServiceNowTechnical Solution Design

Ntt data dach

Senior Technical Consultant

Aug 2021 – Nov 2022 · 1 yr 3 mos · Frankfurt am Main, Hesse, Germany

  • Worked as a Consultant on the ServiceNow Platform.
  • Responsible for:
  • Getting business requirements
  • Creating User Stories
  • Guiding Technical Consultants
  • Performing Peer reviews
  • Moderating customer UATs
  • Enabling Hypercare
  • Working with a multicultural teams across different geographies
  • Worked on ITSM, CSM and Reporting.
PerlIntegration TestingServiceNowIT Service Management

Tech mahindra

2 roles

Technical Consultant

Jul 2012 – Jul 2021 · 9 yrs

  • Worked as a Technical Consultant / Devops Engineer for ServiceNow and CA Service Desk.

Analyst

Jan 2012 – Jul 2012 · 6 mos

Tata consultancy services

Systems Engineer

Nov 2009 – Dec 2011 · 2 yrs 1 mo · Greater Vadodara Area

  • - Involved in implementation of CA Service Desk

Tech mahindra

BE Project

Jan 2008 – Jan 2009 · 1 yr · Pune/Pimpri-Chinchwad Area

Education

Indian Institute of Management, Lucknow

Executive Program in Data-Driven Product Management

Jul 2023 – Mar 2024

Bharati Vidyapeeth

BE — Computer

Jan 2005 – Jan 2009

Seth MR Jaipuria School

Jan 1993 – Jan 2004

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