Poovanna Pemmaiah P

Business Development Executive

Mysuru, Karnataka, India8 yrs 7 mos experience

Key Highlights

Proven track record in driving customer success.
Expert in managing high-value accounts and retention strategies.
Strong leadership in building customer-centric teams.

Stackforce AI infers this person is a SaaS Account Management expert with a focus on customer success and retention.

Contact

Skills

Core Skills

Customer SuccessAccount Management

Other Skills

Territory Account ManagementCustomer EngagementRetention StrategiesWorkload PrioritizationSaaS SalesAuditingSite Reliability EngineeringCXProduct AdoptionEnterprise AccountsSkilled Multi-taskerMalayalamKannadaTamilCritical Thinking

About

I'm a results-driven Account Management leader with hands-on experience scaling customer success and retention functions across high-growth SaaS and legal-tech companies, including Freshworks, Vakilsearch, and now JumpCloud. Over the years, I’ve led account management teams, built customer-centric strategies, and managed key regional accounts — all with a strong focus on driving revenue, improving retention, and deepening customer relationships. My experience spans global markets and fast-paced environments, where I’ve consistently delivered impact through structured processes, team mentorship, and a relentless focus on client success. At JumpCloud, I work closely with enterprise and mid-market clients to ensure they extract full value from the platform, while also identifying strategic growth opportunities. I bring a balance of operational efficiency and consultative engagement, ensuring both customer satisfaction and business scalability. I’m passionate about leading teams, growing customer-centric cultures, and solving complex challenges with simple, actionable solutions.

Experience

8 yrs 7 mos

Total Experience

Average Tenure

Current Experience

Jumpcloud

Senior Account Manager (India)

Nov 2024 – Present · 1 yr 7 mos · Mysore, Karnataka, India · Remote

JumpCloud is reimagining the on-prem directory as a cloud-based platform that secures identities, manages devices, and provides safe access to all types of IT resources — on-prem, in the cloud, across Windows, Mac, or Linux.
Managing the entire expansion business for the India book of business with a value of $6.5M involves full ownership of growth strategy, customer engagement
Managing customer relationships, identifying upselling opportunities to drive business growth.
Advocated for customer needs within the company, ensuring feedback was effectively communicated.
Proactively working on retention strategies to secure contract renewals and ensure customer satisfaction.
Working with internal team and Partners to have a seamless experience to the customer.

Territory Account ManagementCustomer SuccessAccount Management

Freshworks

2 roles

Lead - Account Management

Oct 2023 – Oct 2024 · 1 yr

Customer SuccessWorkload Prioritization

Senior Strategic Account Manager

Apr 2022 – Sep 2023 · 1 yr 5 mos

Manage a portfolio of client accounts, focusing on renewals and expansion opportunities.
Conduct regular account reviews to identify areas for growth and improvement.
Develop and implement strategic account plans to increase revenue and deepen partnerships.
Work cross-functionally with internal teams to deliver client value and drive business outcomes.
Serve as the primary point of contact for clients, building solid relationships and maintaining high levels of client satisfaction.
Provide regular updates and reporting on account performance and progress towards goals.

SaaS SalesAccount Management

Vakilsearch

3 roles

Deputy Manager (Account Management)

Apr 2021 – Mar 2022 · 11 mos

Led the Expansion function across India with a $50+ million Annual Recurring Revenue (ARR) portfolio consisting of Small and Medium-sized Businesses (SMB) and Mid-Market customers.
Responsible for a team of 12 Account Managers and 2 Account management Leaders to drive growth and Expansion.
Led the Account Management function across a $50+ million Annual Recurring Revenue (ARR) portfolio of Small and Medium-sized Businesses (SMB) and Mid-Market customers.

Lead Account Management-India

Promoted

Jul 2019 – Mar 2021 · 1 yr 8 mos

Led the Expansion function across India with a $50+ million Annual Recurring Revenue (ARR) portfolio consisting of Small and Medium-sized Businesses (SMB) and Mid-Market customers. Responsible for a team of 12 Account Managers and 2 Account management Manager to drive growth and Expansion and Retention. Managed critical account escalations for enterprise customers, ensuring resolution of complex technical issues under tight deadlines. Coordinated cross-functional efforts to develop action plans involving support, engineering, and field teams. Presented detailed situation updates and mitigation plans to internal executives and customer leadership. Drove post-mortem reviews and worked with product teams to integrate learnings into the development roadmap.