Anushka Wankhede

Associate Consultant

Bengaluru, Karnataka, India3 yrs 9 mos experience

AI EnabledAI ML Practitioner

Key Highlights

Led AI automation projects improving resolution time by 72%.
Expert in optimizing LLM workflows for enterprise applications.
Strong background in product management and AI systems.

Stackforce AI infers this person is a SaaS product manager specializing in AI and automation solutions for enterprise customers.

Contact

Skills

Core Skills

Product ManagementAi SystemsMachine Learning

Other Skills

AI automation platformLLM routingproduct KPIscross-functional collaborationcustomer researchRAG-based AI solutionticket triageknowledge managementcustomer requirementschatbot workflowsuser story creationsprint planningAI solutionsindustrial parts matchingfull-stack fundamentals

About

I’ve worked on building and scaling AI-powered products used by teams at Airtel, Jio Finance, Foxtale, Amazon, Google, etc. helping improve how enterprise customer operations run at scale. My journey into product started from solving real problems in AI chatbot and automation systems. Working closely with enterprise support workflows exposed me to where automation fails, where users struggle, and where products can be improved. Over time, that experience naturally pushed me toward product thinking, and not just fixing issues, but improving the system itself. Today, I work across AI platforms and automation products, contributing to how LLM-based systems and chatbot workflows are designed, optimized, and scaled for real-world enterprise use cases. What I enjoy most: • Turning ambiguous customer problems into structured product decisions • Working on AI systems like LLM workflows, RAG pipelines, and automation platforms • Driving measurable impact through product improvements (72% faster resolution time, +16% CSAT, improved automation reliability) I enjoy working at the intersection of customer problems, product thinking, and technical execution building solutions that are not just intelligent, but reliable and scalable. Always open to conversations around AI products, platform tools, and automation systems. HMU!

Experience

3 yrs 9 mos

Total Experience

1 yr 6 mos

Average Tenure

9 mos

Current Experience

Kapture cx

Senior Business Analyst

Sep 2025 – Present · 9 mos · Bengaluru, Karnataka, India · On-site

Owned roadmap for AI automation platform supporting enterprise customers including Airtel, Jio Finance, and Foxtale, prioritizing reliability and latency budgets and reducing workflow drop-offs by 30%.
Partnered with engineering teams to optimize LLM routing and fallback logic, improving automation reliability while balancing accuracy, cost, and SLA adherence for enterprise customer workflows.
Defined and tracked product KPIs including automation coverage, latency, CSAT and system failure rates, using production analytics to drive platform scalability and performance improvements.
Led cross-functional collaboration across engineering, enterprise IT, and operations teams to ensure safer feature rollouts and stable integrations across enterprise deployments.
Conducted customer research and analytics deep dives to identify adoption barriers and translate insights into product improvements that increased engagement and reduced churn.

AI automation platformLLM routingproduct KPIscross-functional collaborationcustomer researchProduct Management+1

Khoros

2 roles

Product Specialist - AI Chatbot Ops

Promoted

Mar 2025 – Jul 2025 · 4 mos · Remote

Launched a RAG-based AI solution for ticket triage and knowledge management, reducing resolution time by 72% and improving CSAT by 16% across enterprise customers including Amazon and Google.
Partnered with Product Managers and UX teams to align features with OKRs, SLAs, and customer requirements, contributing directly to product roadmap planning.
Optimized AI chatbot workflows for large enterprise clients, improving automation reliability and support efficiency across high-volume customer support operations.
Received 2× Global Employee Spotlight Award (2025) for delivering AI automation improvements across enterprise support operations.

RAG-based AI solutionticket triageknowledge managementcustomer requirementsProduct ManagementAI Systems

Associate Technical Support Engineer

Jul 2023 – Mar 2025 · 1 yr 8 mos · Remote

Built and optimized chatbot workflows for 100+ enterprise customers, reducing bounce rates by 34% and improving automation efficiency by 28%.
Collaborated with product managers on user story creation, sprint planning, and feature validation, helping accelerate feature releases and improve product adoption.

chatbot workflowsuser story creationsprint planningProduct ManagementAI Systems

Ifm

AI Intern

Jun 2022 – Jun 2023 · 1 yr · Pune District, Maharashtra, India · Hybrid

Prototyped AI solutions for industrial parts matching; improved matching accuracy by ~17%. Partnered with stakeholders to align product goals and pilot deployment.

AI solutionsindustrial parts matchingAI Systems