Dec 2016 – Jan 2020 · 3 yrs 1 mo · Timisoara

• Administration, maintenance and troubleshooting of Citrix based IT infrastructure and applications (XenApp, XenDesktop)
• 2nd and 3rd Level support with German Language
• Working with optimized server virtualization (XenServer) on Windows Server 2008 R2 and Windows Server 2012 R2 environments
• Solving requests via SNOW ticketing system
• Reporting change statuses to Change and Release Management, to the client and to the other teams or persons involved
• Daily checkups and executions of ongoing changes or ongoing workarounds, according to provided work instructions
• Maintain CI specific tools, work-spaces, execution policies
• Daily Quality Assurance (QA) / Post Reboot Validation (PRV) on the CI treated environment
• Thin Client Image and Update Roll-Out (e.g. Release new Image for T10D/D10D Thin Clients according to change order)
• Installation of Release: verifying and updating server image on a weekly basis; informing and re-routing users on other server groups during maintenance; performing QA and enabling logons after the process is complete.
• Providing telephone availability / “Helping Hand” (On Call Duties) for weekends if requested or necessary for special Releases within eWorkplace (e.g. Orinoco)
• Modifying DNS configuration on Windows Service Servers
• Upgrade of XenServer hosts with Security Updates for XenServer Tools, XAPI and Hypervisor
• Implementation and design of hardware and software
• Updating infrastructure software on controllers
• Modify or update server passwords: checking installation log files
• Attaching or detaching virtual disks from VMs in XenCenter
• Thin client deletion or firmware update in WDM (Wyse Device Manager); deletion of Real Time Commands
• Monitoring the performance of systems
• Server activation and decommissioning
• Information security management.

Mar 2015 – Dec 2016 · 1 yr 9 mos · Timisoara

• First and second level technical support offered in Hungarian, English and Romanian languages
• Troubleshoot of technical issues using remote access (VNC viewer)
• Creating and solving tickets via ticketing system - HP SAW
• Diagnosing and solving hardware/software faults; creating and sending provider requests when needed
• Monitoring and maintaining computer systems
• Mapping drives, installing printers, checking the functionality of specific services
• Recovery of deleted or lost files
• Database environment and XML handling on Windows Server 2008 R2: correcting flow problems (transaction errors), price issues, RFID functionality faults, performing software re-installations and ghosting
• Checking and correcting specific data in SAP (SAP BW; SAP ECC6, SAP HR)
• Copying databases on tills, .NET framework installations (version 3.5)
• Monitoring RFID alarm systems, re-sending RFID alarm codes
• Modifying personal and organizational data on customers' accounts on request; password reset, account re-enabling; checking for missing rights; fixing profile bugs, login problems
• Creating or modifying distribution lists
• Revising and correcting Gmail accounts
• Solving tickets created on the self-service portal (requests created by customers)
• Constantly checking the backlog and treating / escalating urgent tickets
• Providing the best quality of customer support combined with excellent technical skills

Mar 2013 – Sep 2014 · 1 yr 6 mos · Timisoara

• Translation of the required Web Based Training variants, from English to Hungarian or Romanian, using SDL Trados translation tool.
• Securing our work by using two translation memories for every translation (one connected to the server and a local memory, used as a copy when the server is down).
• Updating the translation memories by introducing new terms; correcting the existing translation units if necessary.
• Operating with a large number of technical words and expressions, from fields as Finance, Business, SAP, IT, Management, Accounting.
• After being translated, the documents had to be adjusted in order to match the original variant in E-Learning (Image Editing, Text Boxes, Audio, Effects/Animations) and Documentation, using TTKF tool (Team Training Knowledge Force).
• These WBT documents stand for a standardized training content, which can lead to a faster corporate learning of the UBK process chains
• Seniority Level: Mid-Senior level
• Employee development training courses:
• Training for translators: An overview on SDL Trados Studio and TTKF (Team Training Knowledge Force) Tools - Bosch Engineering and Service Solutions, Stuttgart, Germany, April 2013
• Training in Web-Design - Bosch Engineering and Service Solutions, Timisoara, December 2013-January 2014
• Detailed training on TTKF Tool - Bosch Engineering and Service Solutions, Timisoara, January 2014
• Detailed training on SDL Trados Studio Tool, performed by an SDL Trados Studio representative, March 2014
• Business or sector: Translation services, E-Learning, Design, Information Technology and Services

Jul 2011 – Feb 2013 · 1 yr 7 mos · Timisoara

• Taking incoming calls and initiating calls to clients regarding their subscriptions (Orange Romania)
• Collecting, documenting and handling orders, inquires, malfunctions; identifying incoming situations and find the best solutions
• Selling and promoting subscriptions (telesales)
• Employee development training courses:
• Communication training - Bosch Engineering and Service Solutions, Timisoara, July 2011
• Product training (Orange Romania) - Bosch Engineering and Service Solutions, Timisoara, August 2011
• Business or sector Telecommunications