Shubham Bora

Firmware Engineer

Pune, Maharashtra, India7 yrs 2 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

3 years of experience in Firmware Testing.
Expertise in EV application testing and customer issue resolution.
Strong skills in regression testing and network management.

Stackforce AI infers this person is a Firmware Testing Specialist with a focus on Automotive and Network Management.

Contact

Skills

Core Skills

FirmwareRegression TestingCustomer Issue TroubleshootingEv Application TestingNetwork Management

Other Skills

Manual TestingLinuxSupport ProcessBroadband NetworksEnglishTest PlanningEnd-to-end TestingTest AutomationTest CasesMaintenanceInternet Protocol Suite (TCP/IP)Customer ServiceNetwork EngineeringIT OperationsLAN-WAN

About

Graduation done in BE (Electronics). 3 years of experience in IT industry as Firmware Test Engineer.

Experience

7 yrs 2 mos

Total Experience

2 yrs 4 mos

Average Tenure

3 yrs 8 mos

Current Experience

Sibros

2 roles

Firmware Test Engineer II

Promoted

Oct 2023 – Present · 2 yrs 8 mos · On-site

FirmwareManual Testing

Test Engineer

Oct 2022 – Oct 2023 · 1 yr · On-site

Regression TestingLinux

Tsp - the silicon partners inc

L2 Support Executive

Dec 2021 – Oct 2022 · 10 mos · Pune, Maharashtra, India · On-site

EV Application Testing: Responsible for testing 2-wheeler and 3-wheeler EV applications, as well as web platforms. Regularly report any issues identified during regression testing to the Technical QA team.
Customer Issue Troubleshooting: Address and resolve application-related issues reported by customers.
Support Process:
L1 support receives and assesses customer queries/issues through the web portal, attempting to resolve them.
If unresolved, the issue is escalated to L2 support, where agents use Freshdesk to check for known solutions.

EV Application TestingCustomer Issue TroubleshootingSupport Process

Teamlease services limited

Technical Service Engineer

Apr 2019 – Dec 2021 · 2 yrs 8 mos · Pune, Maharashtra, India

Customer Complaint Resolution: Address and resolve customer complaints efficiently by providing timely solutions.
Ticket Troubleshooting: Perform in-depth troubleshooting on tickets generated to ensure quick and effective resolutions.
Network Management: Manage both Jio Gigafiber and Airtel Fiber networks, ensuring smooth operations and resolving any network-related issues promptly.

Broadband NetworksEnglishNetwork Management