Jan 2024 – May 2024 · 4 mos · Dublin, County Dublin, Ireland · On-site

• Teaching Assistant / Tutor for undergrad students learning 'Data Analysis for Decision Makers' course over spring semester.

Oct 2021 – Jan 2025 · 3 yrs 3 mos

• Product Manager
• Currently I am involved in delivering AI based solutions such as recommendation engine, task specific LLMs and sentimental analysis.
• Strategically prioritized and executed the development and launch of over 40 capabilities for Cisco's Smart Account and Licensing platforms, using analytics-driven insights to inform decision-making.
• Collaborated cross-functionally with customers, sales, and customer experience teams to gather feedback and measure key success metrics such as case reduction, work hour reduction, and customer satisfaction rating.
• Led the agile delivery of features, resulting in a 30% reduction in costs on product issues and support, while also enhancing the customer experience.
• Led the development and implementation of a bot-driven automation solution for Cisco's cloud based licensing order case management.
• As delivery manager, oversaw a team of IT service providers, responsible for defining work, identifying and addressing risks for Smart order cases.

Feb 2019 – Sep 2021 · 2 yrs 7 mos

• Designed and executed adoption plan to onboard 500+ users spread across the Asia-Pacific-Japan-China (APJC) region onto the new asset management platform.
• Developed and implemented a comprehensive change management strategy to ensure a smooth transition for teams to the new platform, including:
• a) Assessing the needs of stakeholders and developing tailored change communications that analyzed the impacts of change.
• b) Designing and delivering training programs to help IBAs & CAMs learn the new platform and its features.
• c) Managing the change process and supporting employees through the transition.
• Partnered with Business Architects and IT Architects to bridge the gap between technology and business operations, enabling more efficient asset management and fostering sustainable growth in support of Cisco's recurring revenue strategy.
• Defined adoption metrics to track the progress and performance of IBAs & CAMs, along with customer segmentation.
• Partnered with a diverse portfolio of over 75 esteemed customers, providing exceptional advice and expertise to help them achieve their business goals.
• Conducted impactful product demos and shared industry-leading best practices, and delivered comprehensive and tailored training sessions to help customers learn and use Cisco's products and services effectively.
• Offered invaluable guidance for swift and precise issue resolution by quickly identifying root causes and leading cross-functional teams to implement solutions.
• Collaborated with industry leaders such as Carl Zeiss, NTT Limited, Orange Business, Apple, and FedEx, fostering valuable relationships and contributing to their growth.
• Received recognition from the Carl Zeiss team for dedication and outstanding work.

Aug 2016 – Oct 2019 · 3 yrs 2 mos

• Developed java and javascript based reporting web application to gain insights from Cisco’s Software delivery KPI OTS (on time shipment) for Physical and electronic delivery of licenses.
• Collaborated with cross-functional teams to drive digital transformation within Cisco's Cloud based License Delivery process.
• Developed user stories and designed process flow to guide the development of a PEGA application, enabling more efficient and effective license delivery.
• Leveraged Python scripting to automate data scraping and analysis, streamlining workflows and improving efficiency.
• I took charge of designing and maintaining interactive dashboards to closely monitor the Smart Licensing Order delivery process.
• These dashboards were pivotal in tracking and improving key performance indicators (KPIs), including the End Customer Smart assignment rate and the Zero-touch order processing rate.
• My work contributed to enhancing visibility and decision-making within the organization, ultimately facilitating process improvements and optimizations.
• The experience sharpened my skills in data visualization and business intelligence, and I lookforward to leverage this expertise to drive data-driven insights and improvements in future projects.

Feb 2016 – Jul 2016 · 5 mos

• Developed a Java-based web application to track On-time-Shipment (OTS) for electronic Software •License deliveries, resulting in a 90% reduction in the time it takes to measure OTS and On-time-Delivery (OTD) KPIs.
• Collaborated with stakeholders across the organization and IT to identify and address gaps in processes, enabling the organization to achieve a 98% (i.e 98% licenses delivered within 4 hours) OTS rate.
• Demonstrated strong analytical and problem-solving skills, as well as the ability to work independently and as part of a team, to deliver a successful project that significantly contributed to the company's Software Supply Chain digitization initiative.

Jun 2015 – Jul 2015 · 1 mo · Bangalore Urban, Karnataka, India

• UI Development