Amulya Panabaka

Software Engineer

India2 yrs 9 mos experience
Most Likely To Switch

Key Highlights

  • Expert in Cloud Computing and Troubleshooting.
  • Proficient in Data Analytics and Dashboard Development.
  • Strong background in Customer Support and Experience.
Stackforce AI infers this person is a Data Analyst with strong expertise in Cloud Computing and Customer Support.

Contact

Skills

Core Skills

Cloud ComputingTroubleshootingCustomer SupportCustomer ExperienceData AnalyticsBusiness StrategySql

Other Skills

Network TroubleshootingRemote TroubleshootingiOSServiceNowServiceNow AdministrationIncident HandlingVirtual Private Network (VPN)Microsoft AzureAmazon Web Services (AWS)Microsoft IntuneRed Hat Enterprise Linux (RHEL)BitlockerSalesCustomer InsightStock Management

Experience

2 yrs 9 mos
Total Experience
8 mos
Average Tenure
1 yr 1 mo
Current Experience

Ibm

Technical Specialist

May 2025Present · 1 yr 1 mo · India · On-site

TroubleshootingNetwork TroubleshootingRemote TroubleshootingiOSServiceNowServiceNow Administration+8

Kyndryl

Technical Support Representative

Dec 2024Apr 2025 · 4 mos · Bangalore Urban, Karnataka, India · Hybrid

Argos

Customer Service Representative

Jul 2023Apr 2024 · 9 mos · London Area, United Kingdom · On-site

Customer SupportCustomer ExperienceSalesCustomer InsightStock Management

Schrander solutions

Data Analyst

Aug 2021Jul 2022 · 11 mos · Hyderabad, Telangana, India

  • Facility Management Dashboards: Created dashboards for a leading North American Facility
  • Management company to monitor maintenance activities across malls and commercial sites. Key
  • metrics included staff logins, quality assurance incidents, and trends in QA incidents over time.
  • Provided technical support to clients and handled client communications, ensuring seamless
  • dashboard deployment and usability.
  • Finance and Marketing Spend Dashboards: Developed Power BI dashboards for a prominent pizza
  • chain in the Middle East, covering finance and marketing expenditures. Tasks involved generating
  • Power BI reports, connecting databases, and creating visualizations for trend analysis, overall
  • marketing spend, and quantities sold.
  • Airport Maintenance Dashboards: Designed prototype dashboards for Toronto Pearson Airport to
  • provide insights into airport maintenance. The dashboards integrated cleanliness scores, safety
  • incident data, and flight arrival/departure information into a unified view.
  • Actively supported clients with technical troubleshooting and maintained regular communication to
  • address feedback and enhance the dashboard's effectiveness.
Database Management System (DBMS)Business StrategyData AnalyticsMicrosoft SQL ServerData AnalysisSQL Server Reporting Services (SSRS)+4

Znalytics

SQL Developer intern

Sep 2020Feb 2021 · 5 mos

  • Technical Support: Provided technical support to clients, addressing and resolving issues as needed.
  • Procedure Development: Developed and maintained archived procedures, procedural codes, and
  • queries for various applications.
  • Backend Data Management: Updated backend data and made necessary changes according to
  • client requirements.
  • Cross-Functional Collaboration: Collaborated with system architects, software architects, design
  • analysts, and other stakeholders to understand and meet business or industry requirements.
  • Database Standards Compliance: Identified and corrected deviations from database development
  • standards.
Microsoft SQL ServerCustomer SupportSQL

Takenmind technologies

TakenMind Global Internship on Data Analysis

Jul 2020Jul 2020 · 0 mo

  • Intern was done in Python language.
  • Worked on projects like stock market analysis and prediction.
  • Worked on Sentimental analysis.
  • Analysed banking firm data to figure out the reason for individuals leaving the job. Also, made a prediction model for the same with higher accuracy percentage.

Education

University of Hertfordshire

Master's degree — Advanced Computer Science

Jan 2023May 2024

Vidya Jyothi Institute Of Technology

Bachelor of Technology — CSE

Jan 2016Jan 2020

Sri Chaitanya Narayana IIT Academy

Jan 2014Jan 2016

St Ann’s Girls High School

Jan 2002Jan 2014

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