Vipul Garg — Software Engineer

Master of Computer Applications (MCA) focused in computer from jawahar navodaya vidyalya. Worked As Senior Desktop engineer at Client site National Highways Authority of India. My work Responsibilities : • Managed system-wide operating system and software deployments as well as related software upgrade problems. • Created support documentation that enabled user community to extend skills, leverage system features and find resolutions to questions without intervention from support team. • Imaged and prepared new computers for integration into company networks and systems. • Backed up company data on regular basis, successfully recovering critical information after malware attacks. • Linked computers to network and peripheral equipment. • Tested and installed motherboards, processors and graphics cards on desktops and laptops for corporate staff. • Set up PCs, projectors, and microphones for use in video conferencing rooms. • Performed troubleshooting and repaired peripheral devices such as printers and scanners. • Performed maintenance tasks on PCs, networks and mobile devices. • Analyzed IT issues to identify troubleshooting methods needed for quick remediation. • Established, repaired and optimized networks by installing wiring, cabling and devices. • Configured systems according to prescribed software and hardware frameworks. • Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks. • Managed system-wide operating system and software deployments as well as related software upgrade problems. • Created support documentation that enabled user community to extend skills, leverage system features and find resolutions to questions without intervention from support team. • Imaged and prepared new computers for integration into company networks and systems. • Backed up company data on regular basis, successfully recovering critical information after malware attacks. • Linked computers to network and peripheral equipment. • Tested and installed motherboards, processors and graphics cards on desktops and laptops for corporate staff. • Set up PCs, projectors, and microphones for use in video conferencing rooms. • Performed troubleshooting and repaired peripheral devices such as printers and scanners. • Performed maintenance tasks on PCs, networks and mobile devices. Skills: Microsoft OneDrive · ITIL Process · Windows · Active Directory · Microsoft Office · Technical Support · Communication · Information Technology · Office 365 · IT Service Management

Stackforce AI infers this person is a skilled IT professional with expertise in technical support and systems management.

Location: Delhi, India

Experience: 8 yrs 10 mos