GAURAV KUMAR GUPTA

Business Development Executive

India9 yrs experience

Highly Stable

Key Highlights

Expert in Italian language with C1 proficiency.
Proven track record in business development and client management.
Strong experience in RFP management and dispute resolution.

Stackforce AI infers this person is a multilingual business development expert in the SaaS industry.

Contact

Skills

Core Skills

Business DevelopmentClient Relationship ManagementCustomer Relationship ManagementDispute ResolutionBusiness AnalysisE-sourcingHuman Resources Management

Other Skills

RFP ManagementSalesforceClient SupportTrainingCustomer ServiceInvoicingSAPE-Auction ManagementSAP AribaStakeholder ManagementHR OperationsWorkdayClient CommunicationMicrosoft OfficePowerPoint

About

Experienced language professional with strong leadership and relationship-building skills

Experience

9 yrs

Total Experience

1 yr 11 mos

Average Tenure

1 yr 2 mos

Current Experience

Clarivate

Senior Research Analyst (LS&H)

Apr 2025 – Present · 1 yr 2 mos · Bengaluru · Hybrid

Cvent

Senior Business Development Representative

Sep 2021 – Mar 2025 · 3 yrs 6 mos · Hybrid

Managing the entire RFP Flow for Italy market to increase Venue's response rate and bid rate.
Training new and existing venues on how to respond to RFP's and promoting Cvent products to boost
venue's online presence on CVENT.
Driving traffic to Cvent seminars and online demonstrations.
Supporting clients over the phone and email by answering their RFP related questions and offering
technical assistance.
Maintaining client and venue data on Salesforce.
Working with senior sales team to achieve new business quotas.

RFP ManagementSalesforceClient SupportTrainingBusiness DevelopmentClient Relationship Management

A.p. moller - maersk

Senior Specialist L3

Jul 2019 – Sep 2021 · 2 yrs 2 mos

Dealing with the customer in order to resolve the dispute over the phone.
Evaluating and implementing solutions for root causing of invoicing inaccuracies.
Improving invoicing within the limits of Maersk line invoices.
Dealing with the customer on call for the payment “Money in the bank”
Responsible for all the internal-external email and request for Disputed invoices (Italian)
Working on specific tools for disputes SAP, AFLS, GCSS, Salesforce, Palantir , Get paid.
Positively impacting the end customer experience.

Customer ServiceDispute ResolutionInvoicingSAPSalesforceCustomer Relationship Management

Genpact

Business Analyst L4

Mar 2018 – Jun 2019 · 1 yr 3 mos · Bangalore

Handled all the mail and request for E-Auction , RFP, RFI , RFQ (Italian, English).
Handled live E-Auction with the supplier on SAP Ariba tool.
Responsible to give all the training to all the suppliers also to the internal stakeholders of other team (Overview of E-sourcing process_ Italian and English).
Handled all the meetings and calls with the internal stakeholders, internal Buyers, and internal Factory champions from the Client.
Member of BCP in Genpact (Business continuity plan)
Worked on CITRIX and SAP Ariba

E-Auction ManagementSAP AribaTrainingStakeholder ManagementBusiness AnalysisE-Sourcing

Neeyamo

HR Operations

Mar 2017 – Feb 2018 · 11 mos

Worked in HRO process as an HR Executive for client.
Responsible to enrol all employees “For client” for the Benefits plan request comes from emails or sales force in Italian and Portuguese.
Handled all meetings which was scheduled in Italian and Portuguese with the internal stake holders.
Handled all the orientation part on call for the client “New joiner”.
Worked on WORKDAY tool specially to align the hierarchy on the system also to provide the credentials and maintain all the documents for new joiner on the system.
Worked on tools were Salesforce, workday, IPM, Oracle, Citrix.

HR OperationsSalesforceWorkdayClient CommunicationHuman Resources Management