Sep 2020 – Feb 2022 · 1 yr 5 mos

• Driving Customer Success and Strategic Growth for Qentinel Pace, Nowadays know as Copado Robotic Testing
• Ensuring comprehensive customer success for Qentinel Pace clients while enabling partner growth and business expansion through strategic support and enablement programs. Responsible for developing and executing initiatives that maximize customer value realization and strengthen partner ecosystem performance.
• Leading both presales and post-sales operations to deliver seamless customer experiences throughout the entire engagement lifecycle. Managing direct sales relationships with key customers while overseeing user training programs and comprehensive documentation development to ensure optimal product adoption and utilization.
• Directing special strategic projects across Qentinel and heading IT operations to support organizational growth and operational excellence. Serving as a member of the Qentinel management team, contributing to strategic decision-making and company-wide initiatives that drive business success and market positioning.

Apr 2019 – Sep 2020 · 1 yr 5 mos

• Leading Qentinel Quality Intelligence Customer Success and Product Delivery Operations
• Directing comprehensive customer success and product delivery operations for Qentinel Quality Intelligence as a member of the executive management team. Responsible for driving revenue growth, operational excellence, and customer satisfaction across global markets.
• Key Responsibilities:
• Leading sales initiatives for Qentinel Pace products and services while providing strategic sales support to reseller partners to maximize market penetration and channel effectiveness. Managing global customer deliveries and ensuring exceptional service support to secure long-term customer success and retention.
• Developing and optimizing delivery service operations, including process improvement, tool implementation, and operational efficiency initiatives. Leading a diverse team of Customer Success Managers and Product Specialists, fostering professional development and ensuring high-performance delivery standards.
• Overseeing Robotic Process Automation (RPA) project portfolio and associated services, driving innovation and delivering transformational solutions that enhance customer operational efficiency and business outcomes.

Oct 2016 – Apr 2019 · 2 yrs 6 mos

• Customer Lead and Delivery Lead for Multiple Enterprise Accounts
• Serving as primary relationship owner and delivery leader for several strategic customer accounts, responsible for end-to-end customer success and business growth initiatives. Managing complex, multi-faceted engagements that drive customer value and strengthen long-term partnerships.
• Core Responsibilities:
• Leading sales activities and cultivating strategic customer relationships to identify growth opportunities and ensure customer satisfaction. Developing comprehensive delivery plans and execution strategies tailored to each customer's unique requirements and business objectives.
• Establishing team operating models and resource allocation strategies to optimize delivery efficiency and quality. Driving team development initiatives that enhance capabilities and ensure continuous improvement in service delivery excellence.
• Managing all customer-facing deliveries while identifying and pursuing business development opportunities that expand account value and strengthen market position. Responsible for translating customer needs into actionable solutions that drive measurable business outcomes.

May 2016 – Oct 2016 · 5 mos

• Scrum Product Owner - Software and Hardware Lifecycle Tools DevOps Team
• Serving as Scrum Product Owner for the DevOps team responsible for software and hardware lifecycle tools, with primary focus on Visual Studio Team Services (VSTS) implementation and support for Microsoft's Phones business unit. Driving product strategy and ensuring alignment between technical capabilities and business requirements.
• Key Responsibilities:
• Managing comprehensive product backlog for the DevOps team, prioritizing features and enhancements that deliver maximum value to internal stakeholders and end users. Serving as primary interface between customers and stakeholders, ensuring clear communication and alignment on product direction and delivery timelines.
• Developing user stories that translate business requirements into actionable development tasks, ensuring optimal utilization of VSTS platform capabilities. Facilitating strategic communication across multiple organizational levels, including customers, stakeholders, and IT management, to drive consensus and support for product initiatives.
• Responsible for maintaining product vision and roadmap while ensuring delivery teams have clear, prioritized requirements that support Microsoft's Phones business objectives and operational excellence.

Aug 2015 – May 2016 · 9 mos

• End-to-End Program Leadership for Visual Studio Team Services Deployment
• Leading comprehensive program management for the enterprise-wide deployment of Visual Studio Team Services (formerly Visual Studio Online) application lifecycle management tool across multiple Phones business teams within Microsoft. Responsible for complete program lifecycle from strategic planning through successful implementation and adoption.
• Managing cross-functional program execution including stakeholder alignment, resource coordination, change management, and delivery oversight to ensure seamless integration of application lifecycle tools across diverse team environments. Driving organizational transformation through standardized tooling implementation that enhances development efficiency and operational excellence.
• Accountable for program success metrics, timeline adherence, and business value realization while ensuring minimal disruption to ongoing development operations across Microsoft's Phones organization.

Sep 2014 – Aug 2015 · 11 mos

• Program Manager - Microsoft Team Foundation Server Enterprise Deployment
• Led strategic program for enterprise-wide deployment of Microsoft Team Foundation Server across multiple Phones testing teams within Microsoft. Responsible for comprehensive program execution including test procedure development and organizational transformation to enhance testing capabilities and operational efficiency.
• Core Responsibilities:
• Managing stakeholder relationships and conducting needs assessment to identify both short-term requirements and long-term strategic objectives. Developing compelling business cases that demonstrate value proposition and secure executive support for program initiatives.
• Leading solution conceptualization and architecture planning to ensure optimal tool implementation aligned with organizational needs. Overseeing end-to-end program planning and execution, ensuring successful delivery to production environments while minimizing operational disruption.
• Developing strategic roadmaps for test tool offerings across Phones testing teams, establishing frameworks for continuous improvement and technology evolution. Responsible for driving adoption strategies that maximize return on investment and enhance testing team productivity across the organization.

Apr 2014 – Aug 2014 · 4 mos

• Strategic Sourcing Manager - Software and Services Category
• Managed a significant portfolio of sourcing activities for Microsoft's Phones business within the Software and Services category, driving cost optimization and supplier performance across critical technology partnerships. Responsible for strategic sourcing initiatives that supported business growth and operational excellence.
• Core Expertise:
• Leading comprehensive market benchmarking and competitive analysis to identify optimal sourcing opportunities and establish pricing strategies. Developing sophisticated negotiation strategies and executing complex contract negotiations, successfully closing high-value deals while ensuring favorable terms and risk mitigation.
• Managing end-to-end contracting processes and conducting strategic e-auctions to maximize value realization. Overseeing comprehensive supplier management programs including performance evaluation, relationship development, and continuous improvement initiatives.
• Developing strategic supplier and subcontracting frameworks while conducting thorough research and evaluation of new suppliers to expand vendor ecosystem capabilities. Leading sourcing process development and optimization initiatives that enhance efficiency, reduce costs, and improve service delivery across the Software and Services portfolio.

Oct 2008 – Mar 2014 · 5 yrs 5 mos · Finland

• Strategic Sourcing Manager - International Operations
• Extensive experience in strategic purchasing and sourcing with specialization in international subcontracting and software licensing across global markets. Demonstrated track record of delivering exceptional value through strategic sourcing initiatives, achieving multimillion-dollar cost savings for the organization with largest single deal generating $21.6M USD / €15M EUR in savings.
• Core Competencies:
• Leading comprehensive market benchmarking and competitive intelligence to identify optimal sourcing opportunities and establish data-driven pricing strategies. Developing sophisticated negotiation frameworks and executing complex contract negotiations, consistently closing high-value deals while ensuring favorable terms and risk mitigation.
• Managing end-to-end procurement processes including strategic e-auctions, comprehensive supplier management programs, and performance optimization initiatives. Developing strategic supplier and subcontracting frameworks while conducting thorough market research and supplier evaluation to expand vendor ecosystem capabilities.
• Global Market Expertise:
• Extensive experience working with international and multicultural subcontractors across multiple markets, demonstrating deep understanding of regional business practices, cultural nuances, and effective cross-cultural relationship management. Successfully navigating complex international business environments to achieve optimal outcomes.
• Created and optimized supplier portfolios for multiple business units, implementing strategic improvements that enhanced performance, reduced costs, and strengthened supplier relationships across diverse market segments.

Nov 2006 – May 2008 · 1 yr 6 mos

• Program Manager - European Operator Custom Software Solutions
• Led comprehensive program management for a major European telecommunications operator, overseeing custom software development throughout the complete project lifecycle. Managed a large-scale program encompassing multiple interconnected sub-projects, ensuring seamless coordination and delivery across complex technical requirements.
• Program Leadership:
• Directed program execution from India-based operations, providing on-site leadership and direct oversight of development activities. Responsible for end-to-end program delivery including stakeholder management, resource coordination, quality assurance, and timeline adherence across multiple workstreams.
• Successfully managed cross-cultural teams and complex international client relationships, ensuring alignment between customer expectations and delivery capabilities. Achieved exceptional customer satisfaction through strategic program management and proactive communication, receiving outstanding feedback from the European operator client for program execution and results.
• Demonstrated expertise in managing large-scale software development programs in international environments while maintaining high standards for quality, timeline adherence, and customer satisfaction.

Aug 2005 – Oct 2006 · 1 yr 2 mos

• R&D Project Manager - Multimedia Mobile Device Platform Software
• Led research and development project focused on platform software development for multimedia mobile devices as a critical component of a larger strategic program. Responsible for driving innovation and technical advancement in mobile platform capabilities while ensuring seamless integration with broader program objectives.
• Project Leadership:
• Managed complex R&D initiatives involving cutting-edge platform software development, coordinating cross-functional teams to deliver innovative solutions for multimedia mobile device applications. Ensured project deliverables aligned with overall program strategy while maintaining focus on technical excellence and market viability.
• Demonstrated expertise in managing technology development projects within larger program frameworks, balancing innovation requirements with practical implementation considerations and program timeline constraints.

Dec 2001 – Aug 2005 · 3 yrs 8 mos

• Global Testing Organization Leader - Symbian Software Platform
• Built and led a world-class global testing organization from initial team of 3 people to over 250 skilled professionals across multiple markets, including comprehensive supplier network management. Responsible for creating a motivated, high-performing organization that delivered exceptional results in software quality assurance.
• Strategic Leadership:
• Held comprehensive project responsibility for all Symbian software testing activities globally, ensuring quality standards and delivery excellence across the entire platform. Served as test process owner, establishing standardized methodologies and best practices that scaled across international operations.
• Led test management tool development initiatives and directed test automation tool development programs to enhance efficiency and quality outcomes. Managed strategic test automation tool evaluations and successfully ramped production capabilities, significantly improving testing throughput and reliability.
• Business Impact:
• Achieved exceptional organizational reliability and established robust security of supply frameworks that strengthened company market position. Delivered outstanding business results that exceeded performance targets, earning financial recognition for exceptional achievement and contribution to organizational success.
• Demonstrated expertise in scaling technical organizations, implementing enterprise-level testing solutions, and driving measurable business outcomes through strategic quality assurance leadership.

Dec 2000 – Nov 2001 · 11 mos · Helsinki Metropolitan Area · On-site

• Testing and ALM Consulting Lead - Sonera/Telia Business Units
• Provided strategic consulting services across multiple Sonera (now Telia) business units, specializing in testing methodologies, test automation frameworks, and Application Lifecycle Management (ALM) tool implementation. Responsible for developing customized test processes tailored to specific business unit requirements and operational objectives.
• Consulting Expertise:
• Led comprehensive assessments and implementations of testing strategies, automation solutions, and ALM toolsets to optimize software delivery capabilities across diverse business environments. Designed and implemented scalable test processes that aligned with business unit goals while ensuring quality standards and operational efficiency.
• Operational Leadership:
• Directed all QA activities for Sonera Zed platform, including resource management, tool selection and implementation, and quality assurance strategy development. Responsible for building QA capabilities that supported business growth while maintaining high standards for software quality and reliability.
• Demonstrated expertise in enterprise consulting, process optimization, and quality assurance leadership within telecommunications industry environments, delivering measurable improvements in testing efficiency and software quality

Nov 1998 – Nov 2000 · 2 yrs · Helsinki Metropolitan Area · On-site

• Test Engineering Specialist - Nokia MSC/HLR Network Systems
• Led comprehensive test engineering activities for Nokia MSC/HLR telecommunications environments, including test planning, automation framework development, manual testing execution, and detailed analysis and reporting. Specialized in complex network functionality testing including data calls, call forwarding mechanisms, and core network operations.
• Technical Leadership:
• Served as key team member in conceptualizing and developing specialized testing tools for Nokia network testing applications. Contributed to strategic tool development initiatives that enhanced testing capabilities across Nokia's telecommunications infrastructure portfolio.
• Major Achievements:
• Revolutionized testing efficiency through advanced automation solutions, reducing manual testing cycles from 3 months to just days while enabling parallel execution across multiple MSC/HLR environments simultaneously. This breakthrough delivered significant cost savings and accelerated product delivery timelines.
• Established reputation for delivering reliable test plans, robust automation frameworks, and comprehensive result analysis. Recognized for exceptional teamwork and collaborative approach that enhanced overall team performance and project success rates.
• Demonstrated expertise in telecommunications network testing, automation engineering, and process optimization within enterprise-scale network infrastructure environments.