B.Himal Reddy

Operations Associate

Bengaluru, Karnataka, India1 yr 10 mos experience

Key Highlights

Experienced in multi-tier technical support across platforms.
Proficient in Google Workspace and Microsoft 365 administration.
Strong troubleshooting skills in hardware and software issues.

Stackforce AI infers this person is a Technical Support Specialist with expertise in IT infrastructure and user support.

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Skills

Core Skills

Technical SupportGoogle Workspace AdministrationSystem AdministrationMicrosoft 365 Administration

Other Skills

Google WorkspaceMac & PC platformsWindows System AdministrationUser ProvisioningJira Service DeskMicrosoft IntuneWeb DevelopmentCritical ThinkingTier 2 Help Desk SupportAdministrative AssistanceSystem DeploymentPrinter SupportSystem ConfigurationSupport SystemsOperating System Administration

About

System administrator at synopsys India pvt.ltd

Experience

1 yr 10 mos

Total Experience

10 mos

Average Tenure

1 mo

Current Experience

Eos it solutions

Information Technology Support Engineer

May 2026 – Present · 1 mo

Working as an IT Support Engineer, providing L1/L2/L3 technical support for enterprise IT infrastructure and end-user environments. Responsible for troubleshooting hardware, software, network, printer, and application-related issues to ensure minimal downtime and smooth business operations. Managing Google Workspace administration, user account provisioning and deprovisioning, access management, MDM solutions, and remote desktop support. Supporting employee onboarding and offboarding activities, IT asset handling, shipment coordination, endpoint configuration, and overall technical assistance while maintaining operational efficiency and user productivity.

Google WorkspaceMac & PC platformsTechnical SupportGoogle Workspace Administration

Synopsys ind pvt ltd

System Administrator

Aug 2025 – May 2026 · 9 mos · Bengaluru · On-site

System Administrator supporting IT help desk with expertise in Microsoft 365 administration, ServiceNow ticketing, and troubleshooting Windows & macOS systems. Skilled in unified communications and network support, delivering efficient solutions to ensure smooth IT operations. Currently working as a contractor via NetConnectGlobal for Synopsys.

Windows System AdministrationMac & PC platformsSystem AdministrationMicrosoft 365 Administration

Synopsys inc

Technical Support Intern

Aug 2024 – Aug 2025 · 1 yr

Supported deployment and updates for windows 10/11 systems across all the departments. Delivered Tier 1 & Tier 2 support for Windows/macOS users, resolving OS, app, and network issues. Managed ServiceNow tickets and updated KB articles with resolution details. Administered Microsoft Office installations; resolved complex Excel, Outlook, and Teams issues. Collaborated on VPN, DNS, and endpoint policy configurations with infra teams. Performed system health checks, user profile setups, and hardware replacements.