Yashwanth Suresh

Senior Software Engineer

Chennai, Tamil Nadu, India4 yrs 3 mos experience

Highly Stable

Key Highlights

Expert in managing complex technical issues
Strong banking domain knowledge
Proven track record in enhancing system reliability

Stackforce AI infers this person is a Fintech Technical Support Specialist with strong expertise in low-code development.

Contact

Skills

Core Skills

Technical SupportLow-code Development PlatformsJavaApi Integration

Other Skills

TeamworkApplication SupportService-Level Agreements (SLA)DebuggingMS SQL ServerJavaScriptTicketing SystemsCustomer ServiceWeb Services APIREST APIsProblem SolvingCustomer SupportObject-Oriented Programming (OOP)Multithreading

About

Technical support professional with extensive expertise in managing and resolving complex technical issues across diverse environments. Recognized for enhancing system reliability, optimizing performance, and improving customer satisfaction through proactive troubleshooting, root cause analysis, and innovative problem-solving. Skilled in handling high-pressure situations, meeting strict SLA’s, and providing seamless support across L1, L2, and L3 levels. Possess strong banking domain knowledge, enabling effective support for financial applications, compliance processes, and business-critical systems. Adept at collaborating with cross-functional teams, mentoring junior engineers, and driving process improvements that reduce downtime and increase efficiency. Known for adaptability, attention to detail, and a strong commitment to delivering reliable and scalable solutions aligned with organizational goals

Experience

4 yrs 3 mos

Total Experience

4 yrs 3 mos

Average Tenure

4 yrs 3 mos

Current Experience

Newgen software

3 roles

Senior Software Engineer

Promoted

Jul 2024 – Present · 1 yr 11 mos

Supported all international projects through L1 and L2 activities. Possessed banking domain expertise to enhance project outcomes. Executed hands-on experience with ticketing systems for efficient issue tracking. Demonstrated two years of experience managing SLA concepts and L3 activities. Managed defect logging processes to ensure quality control. Developed change requests to address evolving project requirements.
Enhanced software functionality by identifying and resolving complex technical issues.
Managed multiple projects simultaneously while maintaining strict deadlines and high-quality standards.
Led a team of junior engineers, ensuring timely delivery of high-quality support services to clients.
Improved overall system stability by conducting thorough root cause analysis on recurring issues and implementing corrective actions.

TeamworkLow-Code Development PlatformsTechnical SupportApplication SupportService-Level Agreements (SLA)

Software Engineer

Jul 2022 – Jun 2024 · 1 yr 11 mos

Developed the utility for adding the users into the group using Java. And developed the utility for reading the data from CSV file and inserting into the MS SQL database using Java. Responsible for implementing the new change request and supporting Account payable process and Travel details process.Low code platform

DebuggingApi integrationJavaMS SQL Server