Koushik Dhar

Director of Engineering

Bengaluru, Karnataka, India16 yrs 11 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

Proven track record in customer support leadership.
Expertise in data analysis and project management.
Strong technical background in Microsoft technologies.

Stackforce AI infers this person is a SaaS expert with a strong focus on customer support and technical project management.

Contact

Skills

Core Skills

Customer SupportProject ManagementData AnalysisAsp.net

Other Skills

Technical DesignOracle DatabaseFrontend DevelopmentBackend DevelopmentC#Microsoft SQL Server.NETSQLCrystal ReportsSSRSSoftware DevelopmentRequirements AnalysisSoftware Project ManagementSDLCMicrosoft Dynamics AX

About

Specialties: Technical Manager, Project Manager, Customer Support, Microsoft .NET, Microsoft SQL Server, Microsoft Azure, Microsoft Power BI

Experience

16 yrs 11 mos

Total Experience

5 yrs 7 mos

Average Tenure

15 yrs 3 mos

Current Experience

Manhattan associates

6 roles

Director, Customer Technical Services

Promoted

Apr 2025 – Present · 1 yr 2 mos

Senior Manager

Promoted

Jan 2021 – Mar 2025 · 4 yrs 2 mos

Lead Customer Support teams for clients from all regions, ensuring high-quality service delivery and issue resolution.
Manage support teams for key Manhattan products: SCALE, SCI, and BM, streamlining support processes and improving efficiency.
Collaborate on product design, estimation, and project execution, driving successful implementation and customer satisfaction.
Actively contribute to the data analytics team, leveraging data-driven insights to optimize operations and enhance team performance.
Implement strategic initiatives and best practices to improve team collaboration, service metrics, and customer retention.
Provide technical advice on highly complex technical design, technical issues and production environment issues and architecture evaluation.
Work closely with R&D & Cloud Service teams to drive customer adoption & satisfaction.

Customer SupportData AnalysisTechnical DesignProject Management

Manager

Promoted

Jan 2017 – Dec 2020 · 3 yrs 11 mos

Team Lead

Promoted

Jan 2015 – Dec 2016 · 1 yr 11 mos

Senior Technical Analyst

Jan 2014 – Dec 2014 · 11 mos

Software Engineer

Oct 2010 – Dec 2013 · 3 yrs 2 mos

Indika solutions

Software Consultant

Sep 2009 – Oct 2010 · 1 yr 1 mo · Bengaluru Area, India

Participated in different development project in ASP.NET with Oracle database. Involved in requirements gathering, development and implementation of the website at client system. Worked in both frontend and backend development . Also provided daily issue support.

ASP.NETOracle DatabaseFrontend DevelopmentBackend Development