Iryna Zinchenko

Business Development Executive

Munich, Bavaria, Germany11 yrs 5 mos experience

Key Highlights

  • Expert in Project Management and Client Satisfaction.
  • Strong background in Quality Assurance and Team Leadership.
  • Proven track record in managing design projects successfully.
Stackforce AI infers this person is a skilled professional in Creative Design and Quality Assurance sectors.

Contact

LinkedIn

Skills

Core Skills

Project ManagementDesign ProjectsQuality AssuranceTeam ManagementCustomer Support

Other Skills

CollaborationClient SatisfactionStakeholder ManagementHiring ProcessesEmployee DevelopmentPerformance ReviewsPre-sales AssistanceSales ProcessesStrategic ThinkingPresentation SkillsRelationship BuildingSales PresentationsSalesforce.comLead QualificationCopywriting

Experience

11 yrs 5 mos
Total Experience
3 yrs 3 mos
Average Tenure
1 yr 8 mos
Current Experience

Black duck

SDR | Enterprise & Government (UK&I, Central Europe)

Oct 2024 – Present · 1 yr 8 mos · Munich, Bavaria, Germany

Synopsys inc

SDR | Small and Medium-sized Business (UK&I, DACH, Eastern Europe)

Oct 2022 – Sep 2024 · 1 yr 11 mos · Munich, Bavaria, Germany

Outcrowd. creative design agency

Project Manager

Jun 2021 – Sep 2022 · 1 yr 3 mos · Kharkiv, Ukraine

  • Led design projects for web, mobile, and motion graphics, ensuring timely delivery and client satisfaction.
  • Managed project timelines and collaborated with stakeholders to optimize project flow and increase client retention rate.
  • Provided support for the creative team, fostering a collaborative and productive work environment.
Project ManagementCollaborationClient SatisfactionDesign ProjectsStakeholder Management

Namecheap, inc

4 roles

CS QA Team Manager

Promoted

Aug 2019 – Jun 2021 · 1 yr 10 mos

  • Led Hosting branch of the Customer Support Quality Assurance department with 7 direct reports and 40 indirect reports.
  • Managed hiring processes and employee development, conducting regular performance reviews for direct reports.
  • Created new internal procedures for assessing customer support quality.
Quality AssuranceTeam ManagementHiring ProcessesEmployee DevelopmentPerformance Reviews

CS QA Team Lead

Promoted

Jan 2017 – Jul 2019 · 2 yrs 6 mos

  • Managed a team of CS QA Analysts.
  • Initiated and conducted internal hiring process.
Quality AssuranceTeam ManagementHiring Processes

CS Quality Assurance Analyst

Promoted

Apr 2016 – Dec 2016 · 8 mos

  • Analyzed the quality of the provided support.
  • Held customer care workshops for newcomers.
Quality AssuranceCustomer Support

Customer Support Representative

Aug 2014 – Mar 2016 · 1 yr 7 mos

  • Assisted clients with pre-sales & hosting questions via chats and tickets.
Customer SupportPre-sales Assistance

Education

V. N. Karazin Kharkiv National University

Master's degree — Applied Linguistics (incl. Computer Science)

Jan 2016 – Jan 2018

V. N. Karazin Kharkiv National University

Bachelor's degree — Applied Linguistics (incl. Computer Science)

Jan 2012 – Jan 2016

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