Mani K.

CEO

Hyderabad, Telangana, India4 yrs 6 mos experience

Highly StableAI Enabled

Key Highlights

Led 10-member teams delivering 200+ projects.
Achieved 3X improvement in lead engagement.
Expert in high-pressure incident management.

Stackforce AI infers this person is a SaaS expert with strong capabilities in AI and API integrations.

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Skills

Core Skills

Ai & Bot EcosystemWeb & Api DevelopmentIncident ManagementApi DebuggingIntegrations & CrmConversational AiSaas Support

Other Skills

AI ChatbotsHRMS/ATS integrationsSQLMongoDBHTMLCSSJavaScriptAPI IntegrationsWebhooksCRMGenerative AISaaS platformsOmnichannel AutomationChatbot DesignServiceNow

About

🚀 Strategic Lead Technical Support Engineer with 6+ years of expertise in End-to-End AI Chatbot Deployment, SaaS Talent Experience (TXM) Cloud, and complex API/Webhook Integrations. 🔥 Recognized expert in handling high-pressure Incident Management (P0/P1) and advanced troubleshooting for Fortune 500 clients. 👨‍💻 Proven track record of leading 10-member technical teams to successfully deliver 200+ projects across Automotive, Real Estate, Healthcare, Retail, Education, E-Commerce, and multiple other industries. 📈 Skilled in ITIL Framework, SQL Debugging, RCA, and SLA Monitoring — consistently reducing churn by 20% while maintaining a 95% CSAT. 💡 CORE TECHNICAL SKILLS 🤖 AI & Bot Ecosystem • End-to-End AI Chatbot Deployment • NLP Flow Optimization • WhatsApp Automation • Phenom X+ Generative AI • ChatGPT API • Voice Bots & Intent Mapping 🌐 Web & API Development • REST APIs, GraphQL, Form-Data, XPath • Webhooks & Postman • JavaScript (ES6+), React.js, Node.js • HTML5/CSS3, XML, JSON, PHP • CMS Platforms: Shopify, WordPress, Phenom 🗄️ Data & Debugging • SQL & MongoDB • HAR Log Analysis • CLI & Git Bash • Data Scraping • Monitoring Tools: APM, Pingdom 🔗 Integrations & CRM • ATS: Workday, SAP SuccessFactors • CRM: Salesforce, Zoho, MS Dynamics, Sell.do, LSQ & more • SEO Tools: GTM, Google Analytics, Campaigns • Payment & Productivity Tools: Razorpay, Google Drive/Sheets, DigiLocker, OCR, Slack & more 🛠️ ITSM & Support • ServiceNow, Jira (Atlassian), Trello • Case Management & RCA • SLA Monitoring • Incident & Escalation Management • Tier-2 Technical Support

Experience

4 yrs 6 mos

Total Experience

2 yrs 3 mos

Average Tenure

Current Experience

Phenom

AI Technical Product Specialist

Jul 2025 – Apr 2026 · 9 mos · India · Hybrid

AI Product Support Specialist with 6+ years of experience in AI Chatbots, HRMS/ATS integrations, and Talent Experience platforms, specializing in Phenom’s TXM architecture across candidate, recruiter, employee, and hiring manager workflows.
🛠️ Technical Expertise & Responsibilities:
🔹 🚨 Tier-3 Support & Incident Management
Own end-to-end production support (triage → RCA → resolution) for P0/P1 incidents with strict SLA compliance
Drive RCA and implement long-term fixes
🔹 🔗 API & Integration Debugging:
Troubleshoot REST APIs, Webhooks, CRM integrations
Ensure ATS sync with Workday, SAP SuccessFactors, Oracle HCM etc
Debug using Postman, logs, payload analysis
🔹 🗄️ Backend & Data Analysis:
Analyze issues using SQL & MongoDB
Resolve data mismatches, sync failures, performance bottlenecks
🔹 🤖 Phenom TXM Product Expertise:
Candidate: Career Site, CMS, SEO, personalization
Recruiter/Manager: CRM, campaigns, pipelines
Employee: Internal mobility, chatbot workflows
Integration (IX): APIs, event flows, data pipelines
🔹 🌐 Web, CMS & Performance:
HTML, CSS, JavaScript for UI & CMS customization
Optimize SEO, structured content, discoverability
Monitor via GTM & Pingdom and more
🔹 🧰 Tools & Platforms:
Ticketing: Jira, ServiceNow, DevRev
Debugging: Postman, Log Tools
Data: SQL, MongoDB
🔹 📈 Impact & Delivery:
Resolved complex architectural issues for enterprise clients
Improved performance, reliability & scalability
Delivered high-impact solutions in production environments
⚙️ Tech Stack:
REST APIs | Webhooks | CRM | SQL | MongoDB | Postman | Jira | ServiceNow | DevRev | HTML | CSS | JavaScript | SEO | GTM | Pingdom and more

AI ChatbotsHRMS/ATS integrationsIncident ManagementAPI DebuggingSQLMongoDB+5

Kenyt.ai

4 roles

Lead Technical Support Engineer

Promoted

Feb 2023 – Jul 2025 · 2 yrs 5 mos · Hyderabad

Kenyt.AI | Reporting to CEO & Founder:
🚀AI Technical Support Lead with 5+ years of experience in Conversational AI, Generative AI, and SaaS platforms. Specialized in building and scaling AI Assistants (Chatbots & Voicebots) across global markets (India, Middle East, US), driving automation in customer experience, support, and lead generation.
💡 Core Expertise:
🤖 Conversational AI, LLMs, Chatbot Development
🔗 API Integrations (REST, Webhooks), CRM (Salesforce, HubSpot)
⚙️ SaaS Product Support, Incident Management (P0/P1, RCA, SLA)
🌐 Omnichannel Automation (WhatsApp, Web, Email, Social)
📊 Key Achievements:
🚀 Delivered & supported 100+ AI Assistant projects globally
📈 Achieved 3X improvement in lead engagement & conversions
⚡ Reduced response time by 50% through AI automation
🌍 Worked with enterprise clients across US, Middle East & India
🛠️ Key Responsibilities:
Owned end-to-end lifecycle: Design → Development → Deployment → Support
Built scalable AI workflows for lead generation, support, and recruitment
Handled P0/P1 incidents, performed RCA, ensured SLA compliance
Integrated AI systems with WhatsApp, GSheets, CRM, Email, SMS, ChatGPT and more
👥 Leadership:
Led team operations: escalations, KPIs, knowledge transfer
Mentored team members and ensured timely delivery of complex solutions
🛠️ Core Skills:
Conversational AI • Voice AI • Generative AI • LLM Applications • API Integrations • SaaS Support • Incident Management • CRM • Omnichannel Automation • NLP • CX Automation and more