Imran D U — Operations Associate

I’m a results-driven Operations, Customer Support, and Digital Outreach professional with a strong track record of improving service efficiency, enhancing customer experiences, and driving measurable outcomes—particularly within healthcare and service environments. Currently working as a Digital Outreach Executive at Ovum Hospitals Bengaluru ,I focus on strengthening patient engagement through digital platforms, supporting marketing initiatives, and ensuring seamless coordination between teams to deliver a high-quality service experience. My journey here began in customer support, where I built a solid foundation in handling patient queries, resolving complaints efficiently, and optimizing appointment workflows. Previously, in my role as an Operations Executive in Ensure group of companies Dubai, I managed large-scale field operations across 40–50 service sites daily, achieving 100% service coverage and reducing service delays by 50% through strategic planning and coordination. I’ve also contributed to compliance standards through audit support, HACCP documentation, and operational reporting. I bring a blend of operational expertise, customer-centric thinking, and digital adaptability, along with hands-on experience in CRM tools, SAP, and facility management systems. I thrive in fast-paced environments where efficiency, teamwork, and continuous improvement are key. I’m always open to connecting with professionals and exploring opportunities where I can contribute to operational excellence and meaningful customer impact.

Stackforce AI infers this person is a Healthcare Operations Specialist with a focus on customer support and digital outreach.

Location: Bengaluru, Karnataka, India

Experience: 2 yrs 10 mos