Mar 2025 – Jun 2025 · 3 mos · India · Remote

• Full-Stack DevOps Ownership: Manage the entire application lifecycle, from infrastructure provisioning on AWS (EKS, ECS, RDS) to CI/CD pipelines and production monitoring.
• Infrastructure Modernization: Executed seamless, zero-downtime upgrades of Amazon EKS clusters (v1.29 to v1.30) across all environments (Dev, Staging, QA, Prod), ensuring platform stability and access to the latest Kubernetes features.
• Observability & Monitoring: Established a comprehensive monitoring stack using Prometheus and Grafana, integrated with AWS via CloudWatch Exporter for granular insight into RDS and EKS metrics. Implemented UptimeRobot for 24/7 service health checks and instant incident notifications.
• CI/CD & GitOps Excellence: Optimized GitHub Actions workflows for improved build speed and reliability. Championed a GitOps methodology by deploying and managing applications using ArgoCD for consistent and auditable rollouts.

Oct 2023 – Aug 2024 · 10 mos

• Identifying and Resolving Critical Issues: Discovered a significant issue related to Elasticache RBAC (IAM role) authentication with AWS Lambda, replicated and fixed the issue on my test environment and helped customer to implement the same on their production environment. Also, collaborating with AWS backend teams to implement a robust fix and update the documentation accordingly.
• Identified Subnet Group issue for AWS Elasticache over AWS console, fixed the issue for the team using AWS CLI and collaborating with backend teams to implement a robust fix.
• System Debugging: Diagnosed performance issues across various operating systems, including Amazon Linux 2, Ubuntu, and Red Hat, focusing on CPU, memory, network, and disk-related challenges for enterprise clients in AWS.
• Web Hosting and Troubleshooting: Leveraged my advanced understanding of web hosting and Linux processes to enhance troubleshooting workflows.
• Innovative Solutions: Implemented a solution to configure boot filesystem on LVM for Ubuntu 20.04 LTS.
• Cost Savings Initiatives: Provided strategic guidance on Elasticache cluster optimization, resulting in a remarkable $1 million MRR savings for online food delivery providers such a Zomato, Swiggy utilizing AWS.
• Optimization: Being a Subject Matter Expert of AWS EBS, I've analysed EBS and snapshot usage for various customers and provided strategies to optimise the usage.
• IaC implementation: Leveraged my Terraform expertise and assisted various customer to implement Infrastructure as code to deploy services like EC2, EBS, VPC, LoadBalancer, AutoScaling etc.
• Knowledge Sharing: Authored comprehensive knowledge articles and internal wikis focused on process improvements and troubleshooting methodologies, fostering a culture of continuous learning.

Apr 2020 – Sep 2023 · 3 yrs 5 mos

• Customer Escalations: Successfully managed customer escalations for various AWS services, including EC2, ElastiCache, EBS, Elastic Disaster Recovery and Systems Manager. This involved addressing complex issues and ensuring customer satisfaction.
• Leadership Roles: Owned and led multiple profile roles and site-wide campaigns. I spearheaded the on-call team, facilitating onboarding and training for engineers to enhance their readiness for on-call responsibilities.
• Process Improvement: Led initiatives to refine existing procedures, conducting comprehensive training sessions for engineers to ensure best practices were followed.
• Subject Matter Expert: Recognized as the AWS Elastic Block Store Subject Matter Expert (SME), providing guidance and support to teams and customers on best practices and advanced configurations.
• Mentorship: Mentored new hires and Premium Support interns as part of the pilot program, fostering a culture of learning and development within the team.
• PSAP: Acted as the POC on a weekly roster for the Engineers who needed assistance on troubleshooting customer issues, ensuring smooth operations and quick resolution of any issues.
• Customer Education: Educated customers on cloud best practices, data security, and the shared responsibility model, helping them optimize their use of AWS services.
• Resource Migration: Assisted customers in migrating resources in and out of the AWS Cloud, ensuring minimal downtime and data integrity during transitions.
• Application Design: Collaborated with teams to design secure and fault-tolerant applications on AWS, leveraging services like EC2, EBS and EBS to enhance performance and reliability.

Jun 2018 – Mar 2020 · 1 yr 9 mos

• Ec2, Autoscaling , elb , loadbalancers , lightsail , Elastic block storage , reserve instances , savings plan, Redhat enterprise linux, LVM , raid configuration, Linux performance analysis, AWS systems manager, Elastic file storage , Network file storage, EC2 rescue for linux , Virtual private Cloud, Disaster recovery, Cloudwatch metrics analysis.

Jan 2018 – Jun 2018 · 5 mos · Bengaluru Area, India · On-site

• Built a Django based Application with Microservices architecture with components like client/UI, RDS MySql, RDS Arora, DynamoDB and S3. Deployed the application in a docker containarized Environment using AWS ECS service. Also, implemented AWS Xray to provide the real time monitoring.