Aug 2020 – Present · 5 yrs 10 mos · Bengaluru, Karnataka, India

• Worked as part of IVR (Interactive Voice Response) team. Gained good understanding in various tech stack, tools and framework development process, enterprise payment service, technology migration.
• We have different IVR applications like Credit IVR, Gift card IVR, Store Locator IVR, etc through which guests can self-serve.
• Worked on springboot applications like TGS Orders and VoiceTranscripts applications which are helpful for better guest experience.
• Worked on Grafana dashboards for better monitoring and alerting system of the applications, and Kibana for the application logs.
• Performed performance testing for our applications using Gatling to test application stability and responsiveness during peak load.
• Worked on VMaas servers for better infra and with good security standards.
• Worked on load balancing the application based on different data centers for high availability of the applications.
• Kotlin and micronaut based applications are developed for Payment related information from vendor APIs.
• Worked on user stories for fulfilling the new requirements and resolving issues in the current platform.
• Coordinated with different teams in the organisation for better and quick results.