Sep 2019 – Sep 2022 · 3 yrs · Bengaluru, Karnataka, India

• Provided 2nd & 3rd level of support for troubleshooting various customer service-related faults like packet loss, link down, latency and throughput issues.
• Coordinating with field data Engineers about the network related fault and provided the analysis, procedure to isolate and/or resolve the fault.
• Coordinating with ISP (BSNL) & Vodafone and follow-up the connection issues.
• Conducting User Acceptance Test (UAT) for newly integrated cisco devices.
• Provided support in planned activities like migration of services, hardware related activities and integration of new devices into the network.
• Palo Alto Firewall installation, configuration, administration, and management.
• Network monitoring and troubleshooting, adding network equipment’s to network, anticipating requirements and making changes to keep the organization secure.
• Participate as ultimate escalation point for vendor/ product & customer technical faults.
• Attending internal and external project kick off meetings.
• Identifying opportunities for continuous improvements.
• Understand customer requirements, translating them into refined and detailed specification documents.
• Ensuring a high level of availability, flexibility, and network performance.
• Proactively monitoring and analysing key performance and capacity metrics and rends to assess risks, business impact and provide recommendations.
• Maintaining and increasing the security level of all data networks within organization.
• KT and training the other Engineers to upgrade the team’s troubleshooting skills and avoid escalations.
• Routing: Configuring & Administration of routing protocols EIGRP, OSPF, RIP and IP Routing.
• Switching: Configuring of VLANs, VTP, STP, HSRP, VRRP, Port Security.
• Troubleshooting: Troubleshooting network issues, routing and switching issues at different sites. Troubleshooting different L2 and L3 issues by remote or site visit.

Sep 2019 – Sep 2022 · 3 yrs · Bengaluru, Karnataka, India

Sep 2016 – Aug 2019 · 2 yrs 11 mos · Bengaluru, Karnataka, India

• Troubleshooting the WAN links and maintain the local area connection.
• Configuring, troubleshooting, Managing and maintain Cisco Catalyst L2 & L3 device such as 2690, 3560, 1800 & 2800.
• Creating VLAN and Trunk encapsulation (Dot1q), VTP configuration and troubleshooting.
• Coordinating with ISP (BSNL) and follow-up the connection issues.
• HSRP configuration in multilayer switching.
• Ensuring that best practices (ITIL) by working on policies and procedures of the centralize network operation centre (Incident, Change & Problem Management) vital in IT service management (ITSM).
• Daily activities include handling of incidents logged by users/support teams regarding network connectivity issues to the Data Centre.
• Restoration and backup for Cisco IOS from TFTP servers.
• Ensuring all tasks has been carried out in their designated time frame.
• Adhering to change management process before making any security changes to firewall.
• Optimization & fine tuning of security rules to remove risky, unused & shadowed rules.
• Supported remote access solutions FortiGate Firewall SSL VPN.
• Monitoring multiple security technologies using SIEM tool and log analyser to detect IT security incidents.
• Follow detailed operational process/procedures to appropriately analyse, escalate and assist in remediation of critical information and security incidents.