Mohammad Farhan

Operations Associate

Lucknow, Uttar Pradesh, India7 yrs 4 mos experience

Key Highlights

Experienced in managing Office365 and Exchange Online.
Proficient in troubleshooting and resolving technical issues.
Strong background in incident management and service restoration.

Stackforce AI infers this person is a skilled IT support analyst with expertise in cloud services and technical troubleshooting.

Contact

Skills

Core Skills

Active DirectoryMicrosoft AzureTechnical SupportIncident Management

Other Skills

vmwaremicrosoft Intuneconfiguration managementwindows installertroubleshootingdhopsccmOffice365DatabasesTechnical DocumentationProblem SolvingResolutionsDocumentationPassword ResetsHelp Desk Support

About

Working as an Analyst in HCL technologies I am managing the office365 and exchange online and I am immediate joiner

Experience

7 yrs 4 mos

Total Experience

Average Tenure

Current Experience

Coforge

Senior Associate

Mar 2025 – Present · 1 yr 3 mos · Greater Noida · On-site

vmware, microsoft azure, microsoft Intune, configuration management, active directory, windows installer, troubleshooting, dhop

vmwaremicrosoft azuremicrosoft Intuneconfiguration managementactive directorywindows installer+4

Infosys

Technical Specialist

Jul 2023 – Sep 2024 · 1 yr 2 mos · Pune, Maharashtra, India · On-site

Implementation and assessment of Management Suite, resolving technical issues and handling data networks
Diagnose and resolution of software and hardware issues
Configuration and test of software, maintenance of hardware and peripheral devices
Scheduling upgrades and maintaining them without interference
Troubleshooting system failures, identifying the bottlenecks and improving network efficiency
Follow best practice ticket management processes, ensuring tickets are handled and updates as per process
Resolution of technical issues

sccmTechnical Support

Hcl technologies

2 roles

Senior Analyst

Jan 2023 – Jun 2023 · 5 mos

Signing Off 😔

Analyst

Oct 2021 – Jul 2023 · 1 yr 9 mos

Manages the process to restore normal service operation as quickly as possible to minimize the impact to business operations.
Ensure that all problems are resolved in a timely and efficient manner,
Verify resolution with end-users and resolve assigned Incidents
Escalate Incidents at risk of breaching Service Level Agreement/Operational Level Agreement to the Incident Process Coordinator

sccmActive DirectoryIncident Management